Cynthia White Gregory
Gregory Asphalt Sealing
columbus,OH
18
years of professional experience
Results-driven Operations Manager focused on efficiency, cost reduction, and customer satisfaction. Achieved improved cash flow and enhanced customer relationships through effective vendor negotiation and financial management. Delivered impactful staff training and strategic planning, contributing to overall operational success.
Work History
Owner/Operator
7 Years 3 Months- Managed daily operations, ensuring efficient asphalt sealing processes and high-quality service delivery.
- Oversaw team performance, providing training and mentorship to enhance skill development and productivity.
- Developed strategic marketing initiatives to expand customer base and increase brand visibility in local market.
- Implemented cost-effective solutions, optimizing material usage while maintaining quality standards in all projects.
- Established strong vendor relationships, negotiating contracts to secure favorable pricing and timely deliveries.
- Conducted regular safety audits, promoting compliance with industry regulations and enhancing workplace safety culture.
- Enhanced customer satisfaction by addressing concerns promptly and ensuring timely completion of services provided.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Office Manager
10 Years 11 Months- Developed and implemented administrative procedures to optimize resource allocation and task management.
- Streamlined office operations to enhance workflow efficiency and improve team productivity.
- Coordinated scheduling and logistics for meetings, ensuring timely communication across departments.
- Managed vendor relationships, negotiating contracts to secure favorable terms and pricing for services.
- Oversaw inventory management processes, maintaining accurate records of supplies and equipment usage.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
High School Diploma
Skills
Operations management
Inventory management
Recruitment
Financial planning
Cashflow management
Financial reporting
Documentation management
Strategic planning
Staff development
Hiring
Recruiting and hiring
Performance analysis
Sales strategy
Sales negotiation
Vendor negotiation
Regulatory compliance
DOT compliance
Financial management
Accounting principles
Preventative maintenance
GPS and route planning
Cash Flow management
Preventive maintenance
Decision Making
Client management
Customer Oriented
Dependable and reliable
Accurate recordkeeping
Logistics planning
Customer-oriented
Attention to detail
Communication skills
Billing management
Timeline
Owner/Operator
Gregory Asphalt Sealing
03.2013 - 06.2020Read More
Office Manager
M and D Blacktop
05.2002 - 04.2013Read More
Whitehall Adult Education
High School Diploma
Read More