Cynthia Williams

• Processed lab paperwork and requests according to physicians' orders.
• Enhanced office productivity by handling high volume of callers per day.
• Supported office staff and operational requirements with administrative tasks.
• Maintained rapport with physicians, nurse,s and other healthcare personnel.
• Maintained patient confidentiality in line with HIPAA regulations.
• Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Prepared and processed patient referrals and transfer requests.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Assisted with medical coding and billing tasks.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Performed various administrative tasks by filing, copying and faxing documents.
• Maintained current and accurate medical records for patients.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Reviewed authorizations from payer to determine approved or denied items.
• Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
• Maintained consistent follow-up on status of prior authorization requests.
• Submitted for prior authorization with required documentation to appropriate funding source.
• Developed policies and procedures for effective pharmacy management.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Strong knowledge in ICD 10 codes , as well as procedure codes. Rx and imaging procedures . In any medical aspect but Ideally pain management.

Strong knowledge of all DEA rules and regulations in pain management as well as most all regional pharmaceutical rules.

• Helped address client complaints through timely corrective actions and appropriate referrals.
• Engaged with patients to provide critical information.
• Resolved customer complaints using established follow-up procedures.
• Facilitated communication between patients and various departments and staff.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Delivered support to medical staff in completion of patient paperwork.
• Responded to inquiries by directing calls to appropriate personnel.
• Delivered excellent patient experiences and direct care.

• Resolved customer complaints using established follow-up procedures.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Facilitated communication between patients and various departments and staff.
• Answered incoming calls, scheduled appointments and filed medical records.
• Organized patient records and database to facilitate information storage and retrieval.
• Delivered support to medical staff in completion of patient paperwork.
• Provided excellent customer service to patients and medical staff.
• Maintained consistent follow-up on status of prior authorization requests.
• Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
• Submitted for prior authorization with required documentation to appropriate funding source.
• Communicated with executives about consistent customer issues.