Cynthia Wise
Prairie Village,Kansas
Summary
Accomplished Billing Manager with a proven track record at AuBurn Pharmacy, enhancing cash flow and reducing outstanding balances through meticulous account reconciliation and effective collections techniques. Expert in billing systems and fostering client relationships, I led initiatives that significantly improved operational efficiency and customer satisfaction. Skilled in both decision-making and relationship building, I consistently exceed financial and service goals.
Overview
23
23
years of professional experience
Work History
Billing Specialist
Guardian Pharmacy
08.2024 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
Billing Manager
AuBurn Pharmacy
03.2020 - 07.2024
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Worked with customers to develop payment plans and bring accounts current.
Fuel Manager
EG America
10.2018 - 12.2019
- Led a team of dedicated professionals in managing daily operations within the company''s fuel systems department, consistently meeting or exceeding established goals and objectives.
- Streamlined inventory control processes, ensuring accurate tracking of fuel inventory.
- Converted Fuel systems from PDI RMS to PDI Enterprise.
- Responsible for editing fuel paperwork for 700 convenience stores across the United States.
Supermarket Fuel Manager
Kroger Accounting Services
03.2002 - 09.2018
- Enhanced team productivity by providing comprehensive training on fuel management systems and best practices.
- Ensured regulatory compliance through diligent record-keeping, permitting processes, and adherence to environmental guidelines.
- Coordinated cross-functional efforts between departments such as procurement, logistics, finance, ensuring seamless communication and alignment on fuel-related matters.
- Optimized inventory levels with careful monitoring and forecasting of fuel demand, ensuring consistent supply across all sites.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed 30 employees responsible for editing fuel paperwork for 1500 locations.
- Generated Cost of sales monthly for 23 Supermarket Divisions.
Education
Business
Kansas State University
Manhattan, KSAccounting
Wichita State University
Wichita, KSAssociate of Science - Accounting
Hutchinson Community College
Hutchinson, KS05-1983
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Data entry proficiency
- Claims processing
- Decision-making
- HIPAA compliance
- Account reconciliation
- Invoice generation
- Payment posting
- Month-end closing procedures
- Medical billing expertise
- Patient account management
- Relationship building
- Invoicing proficiency
- Collections
Timeline
Billing Specialist
Guardian Pharmacy
08.2024 - Current
Billing Manager
AuBurn Pharmacy
03.2020 - 07.2024
Fuel Manager
EG America
10.2018 - 12.2019
Supermarket Fuel Manager
Kroger Accounting Services
03.2002 - 09.2018
Business
Kansas State University
Accounting
Wichita State University
Associate of Science - Accounting
Hutchinson Community College
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