Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Cynthia Young

Houston,Texas

Summary

My career objective is to secure a position with your company where I can apply my vast experience and extensive skills in a professional environment with room for growth and advancement. Skill Companionship and emotional support Efficient and reliable team player Committed team player Computer-savvy Goal-oriented Medical Coding and Billing Reliable Organized Strong Ob/Gyn experience Attention to detail Medical Terminology Filing and data archiving HIPAA compliance Medisoft proficient OSHA compliance Patient scheduling Athena and Medical Manager proficient Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

24
years of professional experience
1
Certification

Work History

Excel E .Care

Home Health Care Provider
05.2020 - Current

Job overview

  • Take patient to doctors appointments
  • Do laundry
  • Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns
  • Increased medication and medical terminology knowledge through research and continuing education
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes
  • Administered medication as directed by physician
  • Cooked tasty, nourishing meals for patients to promote better nutrition
  • Completed household management tasks for clients within private home settings
  • Followed nutritional plans to prepare optimal meals
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm
  • Assisted disabled clients to support independence and well-being
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions

EGS

CSR
05.2016 - 11.2016

Job overview

  • Take in bound calls for Memorial Hermann Insurance
  • Workflow problems to correct departments
  • Check claim status
  • Check to see if CPT codes need
  • Authorization or precert
  • Give benefit and eligibility information on insurance plans
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Houston Obgyn Group

Medical Assistant
01.2013 - 10.2013

Job overview

  • Patient check in and check out
  • Collect copays
  • Scheduled Appointments
  • Medical coding and billing
  • Ordered Supplies
  • Assist Physician when needed
  • Maintained accurate records of patient care, condition, progress and concerns
  • Monitored vital signs, such as blood pressure and pulse
  • Obtained information about clients' medical history, drug history, complaints and allergies
  • Maintained a clean, healthy and safe environment
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Reported any unusual circumstances in the patients' condition or environment
  • Collects patient specimens and data, including vital signs, input/output and other delegated measurements
  • Monitored expiration of medical supplies and medications.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations
  • Obtained pre- and post-treatment vital signs and weight
  • Taught patients about medications, procedures and care plan instructions
  • Compiled necessary documents for surgical billing packages
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
  • Ordered and prepared reagents and supplies
  • Called and faxed pharmacies to submit prescriptions and refills
  • Tested and recorded blood glucose levels

Baylor College of Medicine

Medical Assistant
08.2009 - 10.2009

Job overview

  • Assisting Research Coordinators with H1N1 clinical trials
  • Facilitating study process for volunteers
  • Research documentation
  • Maintained, clean,healthy and safe enviroment
  • Monitored vital signs, such as blood pressure and pulse
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations
  • Collected and documented patient medical information such as blood pressure and weight
  • Sanitized, restocked and organized exam rooms and medical equipment
  • Verified appropriate lab couriers picked up collected lab specimens
  • Prepared initial patient charts for admission
  • Obtained client medical history, medication information, symptoms and allergies
  • Completed clinical procedures and gathered patient data for interpretation by physician

Tomball Womens Healthcare

Medical Assistant
10.2008 - 06.2009

Job overview

  • Monitored vital signs, such as blood pressure and pulse
  • Maintained accurate records of patient care, condition, progress and concerns
  • Patient education
  • Pap smears, Cultures,Essure,Novasure,Leeps,Colposcopy
  • Fetal Heart Tones
  • NST's
  • Triage
  • Discussed normal and abnormal results with patients
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Obtained pre- and post-treatment vital signs and weight
  • Called and faxed pharmacies to submit prescriptions and refills
  • Tested and recorded blood glucose levels
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Sanitized, restocked and organized exam rooms and medical equipment
  • Verified appropriate lab couriers picked up collected lab specimens
  • Compiled necessary documents for surgical billing packages
  • Prepared initial patient charts for admission
  • Obtained client medical history, medication information, symptoms and allergies
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
  • Obtained all prescribed laboratory testing
  • Ordered and prepared reagents and supplies
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted

Houston Womens Care Associates, NST'S

Medical Assistant
07.2002 - 10.2008

Job overview

  • Patient Education
  • Triage
  • Obtained information about clients' medical history, drug history, complaints and allergies
  • Maintained ,clean, healthy and safe environment
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Predetermined gestation and documentation
  • Vaccine administration
  • Discussed normal and abnormal results to patients
  • Medical records and scanning
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Collected and documented patient medical information such as blood pressure and weight
  • Called and faxed pharmacies to submit prescriptions and refills
  • Tested and recorded blood glucose levels
  • Sanitized, restocked and organized exam rooms and medical equipment
  • Verified appropriate lab couriers picked up collected lab specimens
  • Prepared initial patient charts for admission
  • Compiled necessary documents for surgical billing packages
  • Obtained client medical history, medication information, symptoms and allergies
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
  • Obtained all prescribed laboratory testing
  • Ordered and prepared reagents and supplies
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted

Dr.Catherine Karmel

Medical Assistant
05.1999 - 07.2002

Job overview

  • Maintained ,clean, healthy and safe environment
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Instrument sterilization
  • Measuring fundal heights
  • Performing Non Stress Test on Patients
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Collected and documented patient medical information such as blood pressure and weight
  • Called and faxed pharmacies to submit prescriptions and refills
  • Tested and recorded blood glucose levels
  • Sanitized, restocked and organized exam rooms and medical equipment
  • Verified appropriate lab couriers picked up collected lab specimens
  • Taught patients about medications, procedures and care plan instructions
  • Prepared initial patient charts for admission
  • Compiled necessary documents for surgical billing packages
  • Obtained client medical history, medication information, symptoms and allergies
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
  • Obtained all prescribed laboratory testing
  • Ordered and prepared reagents and supplies
  • Completed clinical procedures and gathered patient data for interpretation by physician
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Preform Repeat Pap Smears

Education

Texas School of Business
Houston, TX

Certification Medical Assistant
1998

University Overview

Mac Arthur High School
Houston, Tx

High School Diploma General
1992

University Overview

Skills

  • Staff Training
  • Account Management
  • Active Listening
  • Report Preparation
  • Microsoft PowerPoint
  • Microsoft Excel
  • Customer Relations
  • Typing Proficiency
  • Customer Consulting
  • Critical Thinking
  • Call Triaging
  • Technical Support

Certification

First Aid Certification CPR Certification Medical Assistant Certification Salary requirements $25.000-$35.00 yearly

Timeline

Home Health Care Provider
Excel E .Care
05.2020 - Current
CSR
EGS
05.2016 - 11.2016
Medical Assistant
Houston Obgyn Group
01.2013 - 10.2013
Medical Assistant
Baylor College of Medicine
08.2009 - 10.2009
Medical Assistant
Tomball Womens Healthcare
10.2008 - 06.2009
Medical Assistant
Houston Womens Care Associates, NST'S
07.2002 - 10.2008
Medical Assistant
Dr.Catherine Karmel
05.1999 - 07.2002
Texas School of Business
Certification Medical Assistant
Mac Arthur High School
High School Diploma General
Cynthia Young