Cynthia Zaballos
Hayward,CA
Summary
Accomplished Lead Radiology Receptionist at Kaiser Permanente, delivering exceptional customer service. Excelling in training staff, managing patient scheduling and registering. Detail-oriented team player with strong leadership skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Radiology Receptionist
Kaiser Permanente
San Francisco, CA, Walnut Creek, CA, Dublin, CA.
07.2010 - Current
- Train all new receptionists on company policies, software systems, and best practices for exceptional customer service delivery.
- Effectively manage phone lines including transferring calls appropriately or taking detailed messages when needed.
- Provide exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with patients.
- Manage inventory of office supplies, placing orders using One Link as necessary while minimizing costs.
- Knowledge of all programs (EPIC, lightening bolt, E-consult,
- PSC, OneLink, Teams)
- Communicate with with healthcare providers, staff, patients, and visitors in all departments.
- Manage scheduling and rescheduling of patients.
- Collaborate with Radiology Leads to ensure efficient work processes.
- UBT Co leader/Co-lead at Park Shadelands.
- Facilitate the appropriate distribution of forms/questionnaires to patients.
- Cash Handling, collecting copays and fees.
Education
High School Diploma -
James Logan High School
Union City CaBusiness Administration
Ohlone College
Fremont, CASkills
- Patient Scheduling
- Insurance Verification
- Customer Service
- Problem-Solving
- Time Management
- HIPAA Compliance
- Patient confidentiality
- Teamwork and Collaboration
Certification
Medical Terminology
AHA-BLS
Timeline
Lead Radiology Receptionist
Kaiser Permanente
07.2010 - Current
High School Diploma -
James Logan High School
Business Administration
Ohlone College