Cynthia Zanabria

• Maintained professionalism in all customer interactions, both in-person and via phone.
• Handled customer inquiries, returns, and de-escalations with a focus on resolution.
• Trained new team members on customer service standards and sales protocols.

Supported front-end operations through efficient cashiering and prompt resolution of POS issues.

• Established strong rapport with clients and their families to enhance trust and cooperation.
• Assisted clients with daily living activities, including bathing, dressing, and grooming.
• Monitored clients' health and well-being, reporting significant changes promptly.
• Organized oral medications according to prescribed dosages and schedules.
• Instructed family members on effective bedside care techniques.
• Supported meal planning to align with specific nutritional needs.
• Ensured adherence to care plans for medication administration.
• Promoted good personal hygiene practices among clients.