Cynthia Zapien
San Jose,CA
Summary
Efficient fast paced worker
Dynamic professional with a proven track record in customer service and active listening, honed at Extended Stay America and other roles. Excelled in customer relations and critical thinking, achieving significant improvements in guest satisfaction. Skilled in appointment scheduling and stock management, adept at service upselling with a focus on exceeding customer expectations.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Dollar Tree Distribution Center
Private Careraker
Private Care Giver
San Jose, CA
05.2022 - Current
Run errands cook clean bath spen quality time with herr etc
Night Auditor
Extended Stay America
San Jose
04.2023 - 06.2024
Completed essential tasks including guest check-ins/outs, breakfast preparation, property patrols, and phone queries.
Education
Certificate - Office Skills
CCOC
San Jose Ca07.2006
GED -
Overfelt High School
San Jose, CA06.2002
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Appointment scheduling
- Stock management
- Service upselling
Timeline
Night Auditor
Extended Stay America
04.2023 - 06.2024
Private Careraker
Private Care Giver
05.2022 - Current
Customer Service Representative
Dollar Tree Distribution Center
Certificate - Office Skills
CCOC
GED -
Overfelt High School
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