Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Zicari

Rancho Santa Margarita,CA

Summary

Dynamic Executive Assistant with a proven track record at Comerica Bank, excelling in calendar management and travel logistics. Adept at expense reconciliation and event planning, I streamline operations and enhance executive productivity. Recognized for exceptional detail orientation and communication skills, I consistently deliver high-quality support to senior leadership.

Overview

17
17
years of professional experience

Work History

Executive Assistant

Comerica Bank
Costa Mesa, CA
02.2023 - Current
  • Provided highly confidential assistance to multiple executives using well-developed communication, task management, and critical thinking skills.
  • Highly organized and efficient, with the ability to multi-task in a quickly changing environment.
  • Managed complex scheduling requirements for multiple executives that included company business meetings, conferences, and personal obligations. Ensured executives had comprehensive details regarding scheduled activities, and provided any materials needed.
  • Successfully managed the onboarding process for new hires, ensuring seamless integration into company culture and workflows, while efficiently handling offboarding procedures to maintain compliance and positive employee relations. Demonstrated expertise in streamlining HR processes, and improving offboarding accuracy through meticulous documentation and coordination.
  • Monitored email at executives' requests. Organized and prioritized; read and routed as necessary; responded on behalf of executives when appropriate; and drafted responses for executives as needed.
  • Managed travel planning and arrangements using Concur. Made reservations for commercial, hotel, and ground transportation in compliance with company travel procedures, and provided executives with detailed itineraries.
  • Performed financial tasks, including expense reconciliation and invoice processing, tracked and analyzed expenses, and prepared reports for the annual budget process.
  • Extensive experience preparing meeting materials, presentations, and financial documents. Highly proficient in the use of Word, Excel, and PowerPoint.
  • Managed conference and event planning including review and selection of venues onsite and offsite.
    Arranged group accommodations when needed, and negotiated discounts for participants. Managed logistics for group travel, audio-visual needs, and catering.
  • Developed an inventory management and ordering process to ensure supplies are readily available.
  • Provided training to the executive assistant peer group in advanced expense reconciliation techniques, onboarding, and offboarding.

Executive Assistant

Voya Financial
Las Vegas, NV
01.2008 - 12.2023
  • Organized and coordinated conferences and monthly meetings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Anticipated needs of executives to achieve goals effortlessly.
  • Processed travel expenses and reimbursements for the executive team and senior management group.
  • Managed over 100 customer calls and emails per day, screening and initiating appropriate action to enable the department to be financially successful.
  • Researched, proposed, and implemented vendor agreements to decrease costs and improve services. Streamlined purchase request process.
  • Worked collaboratively with auditors throughout reviews, offering assistance, and clerical support.
  • Streamlined operations and prioritized tasks successfully allowed senior executives to increase annual income.
  • Coordinated events and saw them through to completion.

Education

Associate of Science - Paralegal

UNLV
Las Vegas, NV

Skills

  • Proficient in the Microsoft Office Suite
  • SharePoint, Concur, and SalePoint experience
  • Travel and event planning
  • Document preparation
  • Outstanding organizational and time management skills
  • Strong written and verbal communication skills
  • Ability to multitask and prioritize tasks efficiently in a fast-paced environment

Timeline

Executive Assistant

Comerica Bank
02.2023 - Current

Executive Assistant

Voya Financial
01.2008 - 12.2023

Associate of Science - Paralegal

UNLV

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