Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

CYNTHIA A MCLENDON

Customer Service Representative
Winston-Salem,NC

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Cashier Membership Services AssociateCustomer Service RepresentativeFront Desk ReceptionistPharmacy Tech Non-Certified

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Winston-Salem, NC
Open to relocation: No

Salary Range

$15/hr - $25/hr

Important To Me

Career advancementWork-life balanceHealthcare benefitsPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingFlexible work hoursWork from home option

Summary

Adaptable professional with a solid background in customer service and retail. Recognized for attention to detail, time management, and the ability to multi task, to improve customer experience, and efficiency.

Overview

19
19
years of professional experience

Work History

Cashier

Goodwill Industries of NWNC Inc.
Winston Salem
03.2023 - 01.2026
  • Welcomed customers, and helped determine their needs.
  • Processed credit, debit, and cash transactions correctly, and provided accurate change to customers.
  • Trained new cashiers on operational procedures and customer service standards.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized donations throughout the store, as well as zone recovery.
  • Set up new displays each week with fresh merchandise to increase sales.
  • Handled high-volume sales periods with composure, while maintaining efficiency during peak hours.

Cashier

Atwork Personnel/Goodwill Industries of NWNC Inc.
Winston Salem
10.2022 - 03.2023

Delivery Driver

DoorDash
Winston Salem
05.2022 - 10.2022
  • Delivered food orders promptly, ensuring customer satisfaction, and adherence to company standards.
  • Navigated efficiently using GPS technology to optimize delivery routes and minimize delays.
  • Communicated effectively with customers regarding order status, and resolved issues with orders promptly and professionally.
  • Engaged with customers and retailers in a friendly and positive manner.

Membership Services Associate

Sam's Club
Winston Salem
11.2016 - 04.2022
  • Greeted members entering the club.
  • Efficiently processed membership applications while providing detailed explanations about available benefits programs.
  • Increased membership retention through personalized benefits and perks for individual memberships.
  • Enhanced member satisfaction by contacting the credit center directly to help resolve issues promptly with members' credit cards.
  • Helped members navigate systems, accept payment for services, and resolve issues they may have had concerning their tiered memberships.
  • Processed returns in an efficient manner when presented.
  • Supported the front end as a backup cashier at peak times, and to cover breaks and lunches when needed.

Head Cashier

Lowe's Home Improvement
Winston Salem, NC
05.2007 - 10.2015
  • Greeted customers entering and exiting the store.
  • Followed daily front-end cash handling operations, ensuring accuracy and compliance with company policies.
  • Helped customers complete purchases, locate items, and join rewards programs.
  • Resolved customer inquiries and disputes, enhancing overall satisfaction and repeat business.
  • Worked a flexible schedule, opening, closing the frontend, as well as covering call-ins to maintain customer service levels at all times.
  • Worked closely with sales floor department heads to resolve complex customer issues and facilitate seamless transactions involving large LCC transactions
  • Processed refunds and exchanges in accordance with company policies at the customer service desk.
  • Answered a multiline phone and paging system.

Education

Associate of Applied Science - Banking And Finance

Forsyth Technical Community College
Winston-Salem, NC
05.1989

Skills

  • Conflict resolution
  • Effective communication
  • Problem solving
  • Attention to detail
  • Time management
  • Customer-oriented
  • Verbal and written communication
  • Adaptability

Timeline

Cashier

Goodwill Industries of NWNC Inc.
03.2023 - 01.2026

Cashier

Atwork Personnel/Goodwill Industries of NWNC Inc.
10.2022 - 03.2023

Delivery Driver

DoorDash
05.2022 - 10.2022

Membership Services Associate

Sam's Club
11.2016 - 04.2022

Head Cashier

Lowe's Home Improvement
05.2007 - 10.2015

Associate of Applied Science - Banking And Finance

Forsyth Technical Community College

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CYNTHIA A MCLENDONCustomer Service Representative