Cynthia Ann Watson
Beaumont,TX
Summary
A Qualified and Professional customer service professional with over 10 years of experience. Bringing proper telephone etiquette, good organizational and time management skills as well as exceptional ability to work independently.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Allied Universal Security Services
Beaumont, TX
12.2019 - 06.2022
- Recorded incident reports with detailed accounts of occurrences.
- Screened vendors, contractors before granting access to restricted areas within refinery.
- Led team of 50 fulltime employees per day
- Demonstrated commitment to public safety by patrolling events, well-populated establishments.
- Oversaw team of security officers, managed scheduling, performance evaluations.
- Coach, Counseled, Disciplined employees for being late or call offs.
- Handle emergencies, communicated with ERT team until completed.
- Resolved all complaints reported
- Provide excellent customer service to vendors
- Documented vehicles, bags entering facility.
Assistant Manager/Leasing Consultant
Complete Staffing Solutions
Bridge City, TX
10.2019 - 12.2019
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Collected rent and tracked resident payments and information in computer system.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Managed over 200 residents
Security Officer/Security Site Supervisor
Securitas Security Services USA
Beaumont, TX
06.2015 - 10.2019
- Reviewed camera and system feeds, alerted proper respondents regarding discrepancies.
- Oversaw daily monitoring, patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Checked and verified photo identification prior to granting facility access.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Created badges for visitors, contractors and deliveries for people entering facility
- Answered multi-line telephone system and directed them to internal employees.
- Created weekly schedules for employees
- Faxed weekly timesheets to branch manager
- Managed and trained 4 employees per day
Education
Associate of Arts - Psychology
University of Phoenix
Tempe, AZ04.2012
Skills
- Strong Negotiation Skills
- Detail Oriented
- Self Starter
- Problem Solving
- Solid Computer Skills (Typing and Navigation)
- Honest and hardworking and Eager to Learn
- Strong Communication Skills
- Supervising Skills
- Statistics
- Clerical Experience
Timeline
Shift Supervisor
Allied Universal Security Services
12.2019 - 06.2022
Assistant Manager/Leasing Consultant
Complete Staffing Solutions
10.2019 - 12.2019
Security Officer/Security Site Supervisor
Securitas Security Services USA
06.2015 - 10.2019
Associate of Arts - Psychology
University of Phoenix
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