CYNTHIA E JUAREZ
Ontario,CA
Summary
Customer service professional dedicated to effective team management and customer satisfaction. Personable offering 25 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
22
22
years of professional experience
Work History
Customer Support Clerk
SP Carpet Pros
2020.03 - 2021.12
- Communicate with customers by phone concerning orders, schedules and products
- Dispatch daily installation jobs to installers
- Receive and enter phone and fax orders
- Communicate with customer and Home Depot to confirm product on site to schedule installation
- Update schedules in a timely manner for future jobs
- Receive invoices and process billing.
- Managed high call volume while maintaining a professional and empathetic demeanor towards customers.
- Identified recurring issues and collaborated with the management team to implement preventative solutions.
- Trained new hires, ensuring they were prepared to deliver outstanding customer service.
Customer Support Clerk
Interior Logic Group
2012.04 - 2019.10
- Met all customer call guidelines including service levels, handle time and productivity
- Solved unresolved customer issues
- Promptly respond to inquiries and requests from prospective customers
- Strong leader of customer support staff
- Facilitate inter-departmental communication to effectively provide customer support
- Provide accurate, specific and timely performance feedback for CSRs
- Identify individual development needs with appropriate training
- Update customer orders from start to finish in an accurate and timely manner
- Maintain accurate records of past due customer account activity
- Maintain up-to-date knowledge of product and service changes
- Manage work flow to exceed quality service goals.
Bilingual Customer Service / Accounts Manager
Cedar Tree Financial
2009.04 - 2011.05
- Negotiated, facilitated and managed real estate transactions
- Collected and analyzed data on individual clients using records, tests, interviews and professional sources
- Supervised accounts receivables clerks, team office.
Credit Service Specialist
Bank of America
2006.06 - 2009.03
- Entered numerical data into databases in a timely and accurate manner
- Produced monthly reports using advanced Excel spreadsheet functions
- Added new material to file records and created new records
- Outlined the appropriate process and procedures necessary to fulfill and complete inquiries
- Assisted with receptionist duties, file organization and research and development.
Legal Processing Clerk II
City National Bank
2000.05 - 2005.09
- Managed and organized all aspects of corporate based legal transactions coordinating document flow and logistical preparation for complex legal transaction closings
- Received, organized and processed levy's from IRS and Sheriffs departments
- Managed money Market accounts
- Fraud prevention on daily deposit reports
- Managed reports on insufficient funds and return items
- Posted receipts to appropriate general ledger accounts
- Researched and resolved accounts payable discrepancies.
Education
High School Diploma -
Los Angeles High School
Los Angeles, CA01.1990
Skills
- Exceptional interpersonal communication
- Effective problem solver
- Adherence to high customer service standards
- Customer-focused
- Exceptional telephone etiquette
- Excellent time management skills
- Effective workflow management
Languages
Spanish
Native or Bilingual
Timeline
Customer Support Clerk
SP Carpet Pros
2020.03 - 2021.12
Customer Support Clerk
Interior Logic Group
2012.04 - 2019.10
Bilingual Customer Service / Accounts Manager
Cedar Tree Financial
2009.04 - 2011.05
Credit Service Specialist
Bank of America
2006.06 - 2009.03
Legal Processing Clerk II
City National Bank
2000.05 - 2005.09
High School Diploma -
Los Angeles High School
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