Cynthia “Gail” Slagg
Overland Park,KS
Summary
Dynamic leader with extensive experience driving year-over-year business growth through strategic planning and effective team training. Proven ability to enhance customer satisfaction and resolve conflicts, fostering a collaborative environment. Skilled in operations management and problem resolution, ensuring high performance and employee engagement.
Overview
23
23
years of professional experience
Work History
General Manager
Talbots
10.2015 - 01.2025
- Managed budget implementations, employee reviews, training and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Fostered culture of continuous improvement that boosted team performance and morale.
Manager
J.Jill
07.2014 - 10.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Store Manager
White House Black Market
04.2013 - 07.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Independent Stylist
Stella & Dot
08.2011 - 07.2014
- Implemented time-saving organizational systems to streamline appointment scheduling and client communications processes.
- Enhanced client experience with personalized follow-up communication after appointments or purchases.
- Improved inventory management by tracking stock levels and ordering items as needed to meet client demands.
- Utilized social media platforms effectively to showcase personal style expertise and promote services offered.
- Delivered engaging presentations at local networking events showcasing my styling skills while attracting potential new clientele.
Store Manager
Vera Bradley
11.2007 - 10.2011
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
HR Analyst
Rally House
06.2006 - 11.2007
- Improved accuracy of HR metrics reporting through robust data analysis techniques for informed decision-making purposes.
- Reduced employee turnover rates with effective recruitment strategies and comprehensive onboarding programs.
- Developed competitive compensation packages to attract top talent, closely monitoring industry trends and benchmarks.
- Ensured compliance with labor laws, conducting regular audits of HR policies, procedures, and documentation.
Store Manager/Store Opening Operations Trainer
J.Jill
09.2001 - 06.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
Fashion Textiles And Business
University of Central Missouri
Warrensburg, MOHouston High School
Houston, MOSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Team training and development
- Strategic planning
Accomplishments
Recognized for Top District donations to Company Charity Dress for Success-2015-2024-Talbots
Recognized for Top District Credit Cards-2015-2024-Talbots-Top Company Credit Cards-2004-J.Jill
Recognized for Most Profitable Store-2015-2024-Talbots-2009-Vera Bradley-2006-J.Jill
Recognized for Company Highest Conversion-2010-Vera Bradley
Timeline
General Manager
Talbots
10.2015 - 01.2025
Manager
J.Jill
07.2014 - 10.2015
Store Manager
White House Black Market
04.2013 - 07.2014
Independent Stylist
Stella & Dot
08.2011 - 07.2014
Store Manager
Vera Bradley
11.2007 - 10.2011
HR Analyst
Rally House
06.2006 - 11.2007
Store Manager/Store Opening Operations Trainer
J.Jill
09.2001 - 06.2006
Fashion Textiles And Business
University of Central Missouri
Houston High School
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