Cynthia “Gail” Slagg
Overland Park,KS
Summary
Dynamic leader with extensive experience driving year-over-year business growth through strategic planning and effective team training. Proven ability to enhance customer satisfaction and resolve conflicts, fostering a collaborative environment. Skilled in operations management and problem resolution, ensuring high performance and employee engagement.
Overview
23
23
years of professional experience
Work History
General Manager
Talbots
Overland Park, KS
10.2015 - 01.2025
- Managed budget implementations, employee reviews, training and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Fostered culture of continuous improvement that boosted team performance and morale.
Manager
J.Jill
Overland Park, KS
07.2014 - 10.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Store Manager
White House Black Market
Overland Park, KS
04.2013 - 07.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Independent Stylist
Stella & Dot
Overland Park, KS
08.2011 - 07.2014
- Implemented time-saving organizational systems to streamline appointment scheduling and client communications processes.
- Enhanced client experience with personalized follow-up communication after appointments or purchases.
- Improved inventory management by tracking stock levels and ordering items as needed to meet client demands.
- Utilized social media platforms effectively to showcase personal style expertise and promote services offered.
- Delivered engaging presentations at local networking events showcasing my styling skills while attracting potential new clientele.
Store Manager
Vera Bradley
Overland Park, KS
11.2007 - 10.2011
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
HR Analyst
Rally House
Overland Park, KS
06.2006 - 11.2007
- Improved accuracy of HR metrics reporting through robust data analysis techniques for informed decision-making purposes.
- Reduced employee turnover rates with effective recruitment strategies and comprehensive onboarding programs.
- Developed competitive compensation packages to attract top talent, closely monitoring industry trends and benchmarks.
- Ensured compliance with labor laws, conducting regular audits of HR policies, procedures, and documentation.
Store Manager/Store Opening Operations Trainer
J.Jill
Overland Park, KS
09.2001 - 06.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
Fashion Textiles And Business
University of Central Missouri
Warrensburg, MOHouston High School
Houston, MOSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Team training and development
- Strategic planning
Accomplishments
Recognized for Top District donations to Company Charity Dress for Success-2015-2024-Talbots
Recognized for Top District Credit Cards-2015-2024-Talbots-Top Company Credit Cards-2004-J.Jill
Recognized for Most Profitable Store-2015-2024-Talbots-2009-Vera Bradley-2006-J.Jill
Recognized for Company Highest Conversion-2010-Vera Bradley
Timeline
General Manager
Talbots
10.2015 - 01.2025
Manager
J.Jill
07.2014 - 10.2015
Store Manager
White House Black Market
04.2013 - 07.2014
Independent Stylist
Stella & Dot
08.2011 - 07.2014
Store Manager
Vera Bradley
11.2007 - 10.2011
HR Analyst
Rally House
06.2006 - 11.2007
Store Manager/Store Opening Operations Trainer
J.Jill
09.2001 - 06.2006
Fashion Textiles And Business
University of Central Missouri
Houston High School