Hi, I’m
Cynthia Milena Dayanara Schnee
Grants Pass ,OR
Summary
Serious, responsible, dynamic and creative person. I consider myself with leadership, organization and adaptation capacity to work in a team, in conditions of high pressure, with initiative to solve problems efficiently and achieve the goals and objectives set by the company.
Overview
5
years of professional experience
Work History
San Francisco International Airport ABM Aviation
Customer Service Agent
08.2022 - 10.2023
Job overview
- Welcome passengers
- Corroborate passenger's information.
- Register and corroborate the United Airlines Crew members' names
- Helped large volume of passengers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Gus's Community Market
Grocery Buyer
03.2020 - 05.2022
Job overview
- Enhanced communication between departments by implementing weekly meetings between buyers, store managers, warehouse staff and other relevant stakeholders.
- Place orders at companies such as Tony's, UNFI and Coca Cola ,via phone calls, website, App and/or with the sales representative.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Analyzed sales data to identify trends and adjust buying patterns accordingly.
- Keep sales data updated.
- Managed and maintained purchase orders and invoices.
- Provided clerks with information to print on price tags such as price, mark ups or mark downs or style number.
- Improved inventory management by implementing efficient ordering processes and monitoring stock levels.
Poke Bar
Customer Service/Cashier
03.2018 - 10.2020
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Explain the menu for new customers, to better serve their needs.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer orders and accurately handled payment transactions ,including cash , apple pay and credit cards.
- Handled high pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Store and handle food following health code regulations.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Collaborated with team members to maintain smooth operations during peak hours.
- Learned duties for various positions and provided backup at key times.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
SAT Superintendencia de Administración Tributaria
Accountant Tax Assistant
09.2014 - 06.2017
Job overview
- Performed and made tax returns for individuals and corporations such as gas stations and candy makers in a quarterly and annually basis
- Filled paperwork and server as a middle person between clients and the local revenue service
- Created stamp duties for different reason university diplomas, license plates, and firearms
- Prepare the financial accounting records of the General Journal and balance sheet corresponding to the assigned year, keep track of and record the billing of small and large taxpayers
- Make the due collections of the annual rate of income taxes such as the rental of a square floor for those people who occupy spaces in the street to put their businesses in the open air
- Achieved compliance with all tax regulations by staying updated on changes and conducting thorough reviews of financial operations.
- Tracked funds, prepared deposits and reconciled accounts.
- Trained new employees on accounting principles and company procedures.
- Diminished outstanding debts by analyzing accounts for issues.
- Found tax solutions to complicated tax issues or errors from incorrect tax filings.
- Provided exceptional customer service through clear communication and responsiveness, resulting in high levels of client retention.
Education
Everest Language School Dublin, Ireland
ENGLISH AS A SECOND LANGUAGE CLASSES
04.2019
Colegio Encarnación Rosal Quetzaltenango , Guatemala
PUBLIC ACCOUNTANT HIGH SCHOOL DIPLOMA
01.2017
Skills
- Design Thinking
- Data entry
- Supplier relations
- Outstanding communication skills
- Empathetic and genuine
- Customer complaint resolution
- Customer inquiries
- Administrative support
- Computer knowledge
- Flexible
- Customer Service
- Team Player
- Problem Solver
- Time Management
- Interpersonal Skills
- Bilingual in Spanish
- Multitasker
- Adaptability
- Fast learner
- Leadership
- Responsible
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Agent
San Francisco International Airport ABM Aviation
08.2022 - 10.2023
Grocery Buyer
Gus's Community Market
03.2020 - 05.2022
Customer Service/Cashier
Poke Bar
03.2018 - 10.2020
Accountant Tax Assistant
SAT Superintendencia de Administración Tributaria
09.2014 - 06.2017
Everest Language School
ENGLISH AS A SECOND LANGUAGE CLASSES
Colegio Encarnación Rosal
PUBLIC ACCOUNTANT HIGH SCHOOL DIPLOMA
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