Cynthia Miller
Rochester Psychiatric Center
Rochester
1
Certification
20
years of professional experience
Residential Program Assistant supporting 15+ residents per shift in psychiatric residential care with medication supervision, ADL assistance, and crisis response for 11+ incidents per month. Facilitates 1–2 resident groups per week, transportation, and one-on-one skill-building while promoting community safety and recovery progress. Partners with residents and staff to support successful transition into community living.
Work History
Residential Program Assistant
2 Years 6 Months- Supervise therapy aids
- Supervised medication management for residents, ensuring adherence to treatment plans
- Assist with ADLs
- Run and facilitate groups
- Respond to crisis and non-crisis situations at the residence.
- Promote community safety
- Facilitated one-on-one skill-building sessions, enhancing residents' daily living abilities
- Respond to crisis and non-crisis situations at the residence
- Coordinated daily activities for residents, enhancing engagement and community interactions.
- Provided support in therapeutic programs, fostering individual growth and recovery.
- Assisted in crisis intervention strategies, ensuring safety and well-being of residents.
- Developed and implemented individualized treatment plans, promoting tailored care approaches.
- Mentored junior staff on best practices in resident care and program implementation.
- Led training sessions on therapeutic techniques, improving team effectiveness and service delivery.
- Evaluated program outcomes, driving improvements to enhance resident experiences and satisfaction.
- Collaborated with multidisciplinary teams to ensure comprehensive care for all residents.
- Elevated resident satisfaction levels by actively seeking and incorporating feedback into program improvements.
- Continuously expanded knowledge on disability-related topics through professional development opportunities to enhance quality of care provided to residents.
- Demonstrated adaptability in responding to emergency situations, prioritizing resident safety while maintaining a calm atmosphere throughout incidents.
- Optimized resource allocation by monitoring program budgets closely and making cost-effective decisions regarding supplies and services.
- Strengthened relationships between residents and their families through regular updates and involvement in the program's activities.
- Ensured compliance with state regulations regarding residential programs through meticulous record-keeping practices and proactive policy implementation.
- Boosted overall morale within the residential community through consistent encouragement, empathy, and active listening techniques.
- Improved communication among staff, residents, and families by maintaining detailed documentation of residents'' progress and needs.
- Increased resident participation in community events by organizing transportation and support for outings.
- Aided residents in achieving greater independence by teaching life skills such as budgeting, meal planning, and personal hygiene practices.
- Promoted a safe and welcoming living environment through regular monitoring and maintenance of residential facilities.
- Streamlined medication administration processes by accurately managing records and consistently adhering to prescribed schedules.
- Enhanced residents'' daily living experiences by providing compassionate care and assistance with activities of daily living.
- Provided essential support to residents with diverse disabilities, ensuring their safety and well-being at all times.
- Observed residents for unusual behavior and investigated causes to restore well-being.
- Inspected resident rooms for adherence with facility policies and issued correction for non-compliance.
- Administered medication to residents under direction of medical professionals to encourage wellness.
- Interacted with residents to provide assistance, individualized attention and cultivate personal growth.
- Drafted incident reports and contacted local authorities for support and assistance in crisis situations.
- Conducted residential area safety checks and promoted security awareness to preserve order and discipline.
- Participated and implemented crisis intervention to manage threatening behavior and identify solutions.
- Assisted residents with cleaning and meal preparation to instill life skills.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored clients' overall health and well-being and noted significant changes.
Housing Facilitator
7 Years 4 Months- Resettled homeless individuals into stable housing.
- Managed cases for individuals experiencing homelessness.
- Developed and maintained relationships with community support services.
Mental Health Therapy Aid
19 Years 7 Months- Supervised client medication adherence to ensure proper dosage and timing.
- Assisted clients with activities of daily living to enhance independence and quality of life.
- Coordinated transportation for clients to appointments and community activities, promoting engagement and support.
- Transportation
- Order supplies for the residence.
Rapid Rehousing Specialist
10 Months- Find housing for homeless youth
- Case management
- Facilitated client access to community resources
- Secured stable housing for homeless youth
- Developed and implemented youth engagement programs to enhance participation and community involvement.
- Collaborated with multidisciplinary teams to create tailored support plans for at-risk youth.
Intern
8 Months- Managed filing system to ensure organized access to case documents
- Conducted intakes to assess needs of clients and connect them to appropriate services
- Coordinated case management for homeless youth, facilitating access to housing resources
- Filing
- Assisted in planning and facilitating youth development programs.
- Supported daily operations by organizing resources and materials for activities.
Relief Staff
1 Year 3 Months- Transportation
- Groups
- Supported clients with daily living activities to enhance independence and quality of life.
- Assisted in implementing individualized care plans tailored to client needs and preferences.
Inter
6 Months- Addressing program policies
- Developed best practices that enhanced service delivery
- Evaluated team member performance and provided constructive feedback to foster growth
- Conduct quarterly and annual reviews of direct reports
- Prepare a briefing for the shareholder meetings
- Conducted investigations for incidents and billing audits to ensure compliance and accuracy
- Monthly case notes
- Research for best practices.
- Assisted in developing patient care plans to enhance rehabilitation outcomes.
- Supported daily operations by organizing and maintaining therapy equipment and supplies.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Prepared project presentations and reports to assist senior staff.
Education
Master's - Social Work
Bachelor of Science - Social Work
Associate of Science - Human Services
High School Diploma
Certification - Medical Secretary
Skills
Resident supervision
Activities of daily living assistance
Medication supervision
Crisis response
Group facilitation
Case management
Housing placement support
Community resource referral
Service coordination
Safety planning
Trauma-informed care
Harm reduction
Housing first model
Independent living planning
Benefits navigation
Discharge planning
Program evaluation
Certification
- BOCES, Spencerport, NY
- Certification, Medical Secretary, June 1998
Timeline
Residential Program Assistant
Rochester Psychiatric Center
02.2024 - CurrentRead More
Housing Facilitator
Coordinated Care Services
04.2019 - CurrentRead More
Rapid Rehousing Specialist
Center for Youth
06.2018 - 04.2019Read More
Intern
Center for Youth
09.2017 - 05.2018Read More
Relief Staff
Hickok Center for Brain Injury
06.2016 - 09.2017Read More
Inter
Hickok Center for Brain Injury
11.2015 - 05.2016Read More
Mental Health Therapy Aid
Rochester Psychiatric Center
01.2007 - CurrentRead More
BOCES
Certification from Medical Secretary
Read More
Wheatland-Chili High School
High School Diploma
Read More
Monroe Community College
Associate of Science from Human Services
Read More
Keuka College
Bachelor of Science from Social Work
Read More
Keuka College
Master's from Social Work
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