Microsoft XP
Years of Data Entry
Cynthia Moreno
Patient/Client Representive
Milwaukee,WI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
10
10
Years of Receptionist
15
15
Customer Service
3
3
In-bound calls
Work History
Medical Receptionist
Dr. Timothy Romang, MD
Wausau, WI
09.2021 - 06.2023
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Nail Technician
Nail Bar Milwaukee
MILWAUKEE, WI
09.2019 - 03.2022
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish and/or artificial nails.
- Maintained excellent attendance record, consistently arriving to work on time.
Patient Access Representative
Children's Hospital Of Wisconsin
Milwaukee, Wi
11.2017 - 09.2018
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Front Desk Receptionist
Staffing Partners Inc.
Milwaukee, WI
11.2015 - 02.2016
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins.
Education
Certificate - Nail Technician
Waukesha County Technical College
Pewaukee, WI 01.2019 - 06.2019
High School Diploma -
Alexander Hamilton High School
Milwaukee, WI 09.2004 - 06.2008
Skills
Money handling abilities
undefinedSoftware
Microsoft Word
PowerPoint
Microsoft Excel
Epic
Ftw Transcriber
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Receptionist
Dr. Timothy Romang, MD
09.2021 - 06.2023
Nail Technician
Nail Bar Milwaukee
09.2019 - 03.2022
Certificate - Nail Technician
Waukesha County Technical College
01.2019 - 06.2019
Patient Access Representative
Children's Hospital Of Wisconsin
11.2017 - 09.2018
Front Desk Receptionist
Staffing Partners Inc.
11.2015 - 02.2016
High School Diploma -
Alexander Hamilton High School
09.2004 - 06.2008
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