Microsoft XP
Years of Data Entry
Cynthia Moreno
Patient/Client Representive
Milwaukee,WI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
10
10
Years of Receptionist
15
15
Customer Service
3
3
In-bound calls
Work History
Medical Receptionist
Dr. Timothy Romang, MD
Wausau, WI
09.2021 - 06.2023
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Nail Technician
Nail Bar Milwaukee
MILWAUKEE, WI
09.2019 - 03.2022
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish and/or artificial nails.
- Maintained excellent attendance record, consistently arriving to work on time.
Patient Access Representative
Children's Hospital Of Wisconsin
Milwaukee, Wi
11.2017 - 09.2018
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Front Desk Receptionist
Staffing Partners Inc.
Milwaukee, WI
11.2015 - 02.2016
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins.
Education
Certificate - Nail Technician
Waukesha County Technical College
Pewaukee, WI 01.2019 - 06.2019
High School Diploma -
Alexander Hamilton High School
Milwaukee, WI 09.2004 - 06.2008
Skills
Money handling abilities
Multi-line phone talent
Administrative support
Account management
Patient greeting
Admissions requirements
Registration data intake
Organization and Time Management
Software
Microsoft Word
PowerPoint
Microsoft Excel
Epic
Ftw Transcriber
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Receptionist
Dr. Timothy Romang, MD
09.2021 - 06.2023
Nail Technician
Nail Bar Milwaukee
09.2019 - 03.2022
Certificate - Nail Technician
Waukesha County Technical College
01.2019 - 06.2019
Patient Access Representative
Children's Hospital Of Wisconsin
11.2017 - 09.2018
Front Desk Receptionist
Staffing Partners Inc.
11.2015 - 02.2016
High School Diploma -
Alexander Hamilton High School
09.2004 - 06.2008