Macintosh
Carrie Sparks
Clerical Assistant
Dimondale,MI
Summary
Hardworking professional brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
10
10
years of professional experience
Work History
Medical Front Desk/Clerical/Receptionist
TLC Eyecare
Lansing, MI
03.2004 - 06.2004
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Assisted patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed and filed financial documentation for accounting purposes.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
On-Air Personality
99.1 WFMK Citadel Broadcasting
Lansing, MI
05.2000 - 06.2004
- Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
- Oversaw, produced, and hosted specialty retro show.
- Researched topics for comment and discussion.
- Answered listener calls regarding song requests, giveaways and commentary.
- Engaged with audience members through telephone calls and personal commentary on musical selections, and relevant programming topis/materials.
- Built excellent rapport with target demographic audience.excellent rapport with target demographic audience.
PC Unit Specialist
Auto-Owners Insurance Company
Lansing, MI
07.2001 - 06.2002
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Imaged and prepared new computers for integration into company networks and systems.
- Earned three Super Outstanding Service awards.
On-Air Personality
RCRG WXIK KIX 941.1
Holt, Michigan
08.2000 - 05.2001
- Managed all news announcements and scripted quick headlines for breaking news events.
- Answered listener calls regarding song requests, giveaways and commentary.
- Recorded ads and commercials for local businesses, edited cuts and aired results on strict schedules.
- Made promotional appearances at public events.
- Doubled on-air station ratings for evening day-part.
911 Dispatcher
Grandville Police Department
Grandville, Michigan
07.1999 - 01.2001
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Provided service to all walk-in traffic needs including notary services, gun inspections, record requests.
- Classified files based on source, type or other details, transcribed all police dictations, filed all police records/files.
- Answered all 911 calls and general administration lines.
On-Air Personality
WBCT B93 Clear Channel Radio
Grand Rapids, Michigan
05.1999 - 06.2000
- Played music tracks from playlists provided by station management.
- Stayed up-to-date on all FCC requirements for various shows, adapting stories and plans accordingly.
- Announced station programming information, schedules and station breaks.
Police Cadet
Meridian Township Police Department
Okemos, Michigan
08.1997 - 12.1998
- Delivered clerical support by handling range of routine and special requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Processed warrants, subpoenas, Personal Protection Orders, and conditional bonds.
- Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
- Did non-criminal fingerprints for citizens.
- Handled all incoming phone calls on multiline system for entire public safety department.
- Other duties as assigned.
Education
44 Credits - Criminal Justice
Lansing Community College
Lansing, MICriminal Justice
Grand Rapids Community College
Grand Rapids, MichiganSkills
Typing 55 wpm
Technical Support
Medical terminology knowledge
Multitasking abilities
Good telephone etiquette
Money handling abilities
Spanish
Cash Handling
Software
Windows
Timeline
Medical Front Desk/Clerical/Receptionist
TLC Eyecare
03.2004 - 06.2004
PC Unit Specialist
Auto-Owners Insurance Company
07.2001 - 06.2002
On-Air Personality
RCRG WXIK KIX 941.1
08.2000 - 05.2001
On-Air Personality
99.1 WFMK Citadel Broadcasting
05.2000 - 06.2004
911 Dispatcher
Grandville Police Department
07.1999 - 01.2001
On-Air Personality
WBCT B93 Clear Channel Radio
05.1999 - 06.2000
Police Cadet
Meridian Township Police Department
08.1997 - 12.1998
Criminal Justice
Grand Rapids Community College
44 Credits - Criminal Justice
Lansing Community College