Your Name
Summary
Dedicated individual with experience in providing exceptional
childcare for families. Highly skilled in creating fun and engaging
activities to promote educational, physical and social development.
Committed to providing a safe and loving environment for children
to thrive in. Hardworking, highly motivated professional eager to
lend combined knowledge and skills to enhance business
performance. Operates well in both individual and team capacities,
leveraging seasoned work ethic to quickly adapt to different
processes and drive company objectives. Resourceful and results-
driven with a passion for growth and efficiency to meet company
needs and increase service value.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Home Nanny
Paige Villa
10.2020 - 09.2023
Home Nanny
Stephen Budhu
West Orange, New
Jersey
03.2013 - 03.2020
- Built trust through open communication with both children and their parents
- Took children for walks or played in park, maximizing time spent outdoors
- Exhibited patience and understanding when dealing with difficult behaviors from children
- Taught basic life skills such as manners, respect, and responsibility
- Developed relationships with the children to foster trust and respect
- Created stimulating and nurturing environment to enable children to feel safe
- Followed instructions from parents regarding discipline strategies or special needs of the child and children
- Performed housekeeping tasks to facilitate child care.
- Built trust through open communication with both children and their parents
- Took children for walks or played in park, maximizing time spent outdoors.
Teller Service Representative
CYNTHIA REBECCA ALMAN-BROWN, Full Circle Financial Services
06.2008 - 09.2013
Receptionist
Q-Fitness Inc, Training Studio
New York
05.2007 - 08.2013
Teller Associate
Trinidad and Tobago Police Credit Union
05.1993 - 06.1996
- Trinidad and Tobago
- Exhibited patience and understanding when dealing with difficult behaviors from children
- Maintained an organized schedule to ensure all tasks were completed on time
- Taught basic life skills such as manners, respect, and responsibility
- Developed relationships with the children to foster trust and respect
- Followed instructions from parents regarding discipline strategies or special needs of the child and children
- Created stimulating and nurturing environment to enable children to feel safe
- Efficiently responded to requests from customers for check cashing services or money orders
- Adapted quickly when faced with unexpected changes in workflow due to customer volume fluctuations
- Developed proficiency in operating cash management systems for accurate record keeping and security of funds
- Provided effective customer service by responding promptly to telephone calls and emails within established time frames
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols
- Assisted with administrative tasks such as filing documents, copying materials
- Assisted in resolving customer complaints and disputes.
- Used sign-in sheets and other check-in procedures to track visitors on premises
- Updated contact lists regularly to maintain accuracy of information.
- Monitored office supplies inventory and placed orders when necessary
- Proficiently managed incoming and outgoing calls with customers regarding account information or inquiries
- Incorporated sound judgment when making decisions concerning customer accounts
- Demonstrated ability to accurately handle cash transactions and balance daily work.
Front Desk Receptionist
Mount Irvine Bay Hotel
, Trinidad
01.1990 - 09.1993
- And Tobago
- Ensured confidentiality of sensitive client information during all interactions with customers
- Excelled in providing excellent customer service by efficiently processing deposits, withdrawals, transfers, loan payments, and other financial transactions
- Efficiently operated various types of office equipment such as computers, printers, photocopiers
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Completed financial transactions, including deposits, withdrawals, and loan payments
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously
- Handled multi-line phone system and promptly transferred calls.
- Monitored front desk traffic to support customer satisfaction.
- Updated client contact information regularly in order to keep accurate records of communications sent out.
Assistant Secretary
COMMUNITY SERVICE
- Liaised with secretaries or administrative assistants to help with special projects and other tasks
- Processed incoming mail and emails in a timely manner to ensure prompt responses were sent out
- Collaborated with administrative staff to compose thorough and detailed meeting notes and confirm documentation of essential information.
Education
certificate in Microsoft Windows 95, Microsoft Word 97. Excel 97 -
The Mount Vernon School Distict
05.2002
High School Diploma -
Angel's Computer Service and Repairs
02.2000
<ul><li>Life Management Skills Program in the ACCESS Adult Daytime Technical Training Program</li></ul> -
signal Hill Senior Comprehensive
07.1983
Skills
- Mobile Devices
- Infant, Toddler and Preschool
- Curricula
- Child Development Expertise
- Behavior Management Techniques
- Disciplinary Enforcement
- Social Integration
- Basic Clerical Knowledge
- Caring Child Mentor
Certification
- Life Management Skills
- Microsoft Windows 95, Microsoft Word 97, Microsoft Exel 97
- High School Diploma
Timeline
Home Nanny
Paige Villa
10.2020 - 09.2023
Home Nanny
Stephen Budhu
03.2013 - 03.2020
Teller Service Representative
CYNTHIA REBECCA ALMAN-BROWN, Full Circle Financial Services
06.2008 - 09.2013
Receptionist
Q-Fitness Inc, Training Studio
05.2007 - 08.2013
Teller Associate
Trinidad and Tobago Police Credit Union
05.1993 - 06.1996
Front Desk Receptionist
Mount Irvine Bay Hotel
01.1990 - 09.1993
Assistant Secretary
COMMUNITY SERVICE
certificate in Microsoft Windows 95, Microsoft Word 97. Excel 97 -
The Mount Vernon School Distict
High School Diploma -
Angel's Computer Service and Repairs
<ul><li>Life Management Skills Program in the ACCESS Adult Daytime Technical Training Program</li></ul> -
signal Hill Senior Comprehensive