Cynthia Rose Macopia
Las Vegas,NV
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
CONCENTRIX PHILIPPINES
Mandaluyong Philippines
03.2020 - 12.2024
- Resolved customer inquiries efficiently through active listening and problem-solving techniques.
- Provided exceptional service by accurately processing orders and managing account updates.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction initiatives.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Call Center Customer Service Representative
HSBC HDPP
Quezon City, Philippines
02.2017 - 01.2020
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Addressed customer account discrepancies and concerns.
- Detailed payment options and explained price, receipt and billing details to customers.
- Escalated complicated customer account issues to supervisors and help desk workers.
Call Center Customer Service Representative
Convergys
Mandaluyong. Philippines
08.2014 - 01.2017
- Resolved customer inquiries efficiently through active listening and problem-solving techniques.
- Provided exceptional service by accurately processing orders and managing account updates.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Customer Sales Representative
SYKES
Mandaluyong, Philippines
09.2010 - 06.2014
- Facilitated effective communication between customers and sales teams to resolve inquiries.
- Developed product knowledge to assist customers in making informed purchasing decisions.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
Cashier
Glee Supermarket
Marikina ,Philippines
10.2006 - 03.2010
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Maintained accurate cash drawer and balanced daily sales records.
- Implemented streamlined checkout processes to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
Education
No Degree - Business Management
Philippine School of Business Administration
Quezon City, PhilippinesNo Degree - Physical Therapy
University of The East Ramon Magsaysay Memorial Medical
Quezon City, PhilippinesHigh School Diploma -
Our Lady of Perpetual Succor College
Marikina, PhilippinesSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Complaint handling
- Computer proficiency
- Problem resolution
- Customer relationship management (CRM)
- Dispute resolution
Accomplishments
- Awarded for exemplifying brand values, professionalism, and service excellence.
- Recognized as a positive representative of company im,age and customer service standards
- Demonstrated strong communication skills,reliability, and a customer-focused approach
- Promoted a professional and supportive work environment
Brand Ambassador Awardee-Customer Service Agent
Citi Bank Account , Call Center
Languages
tagalog
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
CONCENTRIX PHILIPPINES
03.2020 - 12.2024
Call Center Customer Service Representative
HSBC HDPP
02.2017 - 01.2020
Call Center Customer Service Representative
Convergys
08.2014 - 01.2017
Customer Sales Representative
SYKES
09.2010 - 06.2014
Cashier
Glee Supermarket
10.2006 - 03.2010
No Degree - Business Management
Philippine School of Business Administration
No Degree - Physical Therapy
University of The East Ramon Magsaysay Memorial Medical
High School Diploma -
Our Lady of Perpetual Succor College