Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Education
Timeline
Generic

Cyntonio Johnson

Apopka

Summary

With a proven track record at Exotic Roadside LLC, I excel in vehicle troubleshooting and delivering exceptional customer service under pressure. Skilled in tool proficiency and emergency repairs, I've significantly improved efficiency and customer satisfaction. My ability to navigate challenging situations and develop preventive measures showcases my analytical and interpersonal skills, contributing to a safer, more reliable service experience.

Professional roadside support specialist with proven track record of delivering reliable and efficient assistance. Skilled in vehicle troubleshooting, minor repairs, and customer service. Strong focus on adapting to changing needs. Trusted for dependability and achieving results in high-pressure situations.

Solid background in providing timely roadside assistance to variety of clients. Successfully diagnosed and resolved wide range of vehicular issues, ensuring customer safety and satisfaction. Demonstrated strong problem-solving abilities and excellent communication skills in high-pressure situations.

Overview

14
14
years of professional experience

Work History

Roadside Assistance Dispatcher

Mercedez Benz
01.2022 - 07.2022
  • Supported team members during periods of high call volume or challenging scenarios, fostering a collaborative work environment.
  • Liaised with law enforcement agencies as needed during emergencies or incidents requiring additional support.
  • Maintained accurate records of all roadside assistance calls, aiding in data analysis and service improvements.
  • Coordinated with tow truck drivers and service providers, ensuring efficient and timely assistance to stranded motorists.
  • Utilized GPS technology to accurately locate stranded motorists, expediting the assistance process.

Roadside Assistant

Exotic Roadside LLC
10.2020 - 01.2022
  • Proactively addressed potential hazards at service locations by placing safety cones, flares, or warning signs as needed.
  • Maintained accurate records of completed jobs for billing purposes, ensuring all necessary information was properly documented.
  • Improved company reputation by maintaining a professional demeanor and delivering exceptional service during challenging situations.
  • Assisted customers in navigation towards nearby repair facilities or safe locations following completion of roadside assistance tasks.
  • Developed preventive measures for recurring issues encountered during roadside assistance jobs, improving overall efficiency.
  • Managed time efficiently to ensure rapid response to multiple simultaneous roadside assistance requests within assigned territory.

Collections Agent

Bryant & Briant and Associates
12.2008 - 12.2009
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.

Education

No Degree - Paralegal Studies

Florida State College
05-2026

Skills

  • Tool proficiency
  • Tire changing
  • Fuel delivery
  • Route navigation
  • Emergency repairs
  • Battery jumpstarting
  • Vehicle troubleshooting

Accomplishments

  • Resolved product issue through consumer testing.

Languages

English
Full Professional

Education

Jacksonville, FL

Timeline

Roadside Assistance Dispatcher

Mercedez Benz
01.2022 - 07.2022

Roadside Assistant

Exotic Roadside LLC
10.2020 - 01.2022

Collections Agent

Bryant & Briant and Associates
12.2008 - 12.2009

No Degree - Paralegal Studies

Florida State College
Cyntonio Johnson