+Years of professional experience
Hi, I’m
Cyntura Mantilla
Customer Service Administration in Healthcare
Saint Paul,MN
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
Work History
Keep In TouchWoodbury, MN
Massage Therapist
01.2007 - 04.2012
Job overview
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Performed administrative office duties
- Maintained client treatment records and designed long-term care programs for return customers.
- Completed SOAP notes on individual clients.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Created marketing advertisements to increase awareness of services and boost sales.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Completed data entry for client's medical records.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong organizational and communication skills through coursework and volunteer activities.
St. Paul RadiologySaint Paul, MN
Billing Specialist
08.2007 - 12.2007
Job overview
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Completed data entry for client's medical records.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Resolved overdue insurance claims.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Performed targeted collections on past due accounts aged over 30 days.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Monitored customer accounts to identify and rectify billing issues.
- Researched and resolved billing discrepancies to enable accurate billing.
- Developed and maintained billing procedures to make timely payments.
- Provided excellent customer service, developing and maintaining client relationships.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Audited and corrected billing and posting documents for accuracy.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Monitored outstanding invoices and performed collections duties.
- Reconciled accounts receivable to general ledger.
- Generated monthly billing and posting reports for management review.
- Maintained accurate records of customer payments.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Used data entry skills to accurately document and input statements.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Worked with multiple departments to check proper billing information.
- Processed and verified invoices to secure accuracy of billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Education
National American University - Bloomington, MNBloomington, MN
Bachelor of Business Administration from Business Administration And Management
University Overview
- GPA 3.0
- Business law 1and 2
- Speech 1
- Relevant Coursework: Business law 1 and 2 & Speech 1
Metropolitan State UniversitySaint Paul, MN
Indivdualized Studies from Clinical Child Psychology
2025
University Overview
- Psychology club Member
- MSUSP Council on the board
- GPA 3.5
- Relevant Coursework: Social Psychology & Business Management
Everest College - ChicagoChicago, IL
Massage Therapy from Massage Therapy
01.2007
University Overview
- 3.7 GPA
- Microsoft Word/Excel
- Completed SOAP notes on individual clients
- Performed administrative office duties
- ICD-9+ and CPT coding
- UB-92 Billing
- Medical Terminology
- Physiology/Anatomy
Everest College - ChicagoChisago City, MN
Associate Degree in Billing And Coding from Medical Insurance Billing/Coding
2007
University Overview
- GPA 3.5
- Relevant Coursework:
- ICD-10 & CPT Coding
- UB 92 Billing
- HCFA Creation
- Claims, Corrections/Rejections
- Electronic Claims
- Medical Terminology
- OSHA/ HIPPA certifications
Skills
- Social Skills
- Sales and Marketing
- Front Desk Management
- Reflective Listening
- Detailed Instruction
- Understanding of Body Signals
- Customer Needs Assessment
- Customer Consultations
- Business Management
- Administrative Support
- Information Updates
- Customer Demographics
- Customer Inquiries
- Office Management
- Customer Relationship Management
- Legal Translation
- Financial Records and Processing
- Billing and Coding
- Financial Services Support
- Recordkeeping and File Management
- CPR/AED certified
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Billing Specialist
St. Paul Radiology
08.2007 - 12.2007
Massage Therapist
Keep In Touch
01.2007 - 04.2012
National American University - Bloomington, MN
Bachelor of Business Administration from Business Administration And Management
Metropolitan State University
Indivdualized Studies from Clinical Child Psychology
Everest College - Chicago
Massage Therapy from Massage Therapy
Everest College - Chicago
Associate Degree in Billing And Coding from Medical Insurance Billing/Coding
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