Cypress Utley
Norfolk,VA
Summary
Background in coffee shops and fast-paced environments. Skilled in crafting traditional espresso beverages. Demonstrated ability to manage high-volume orders with precision and care, contributing to positive customer experiences and repeat business.
Overview
3
3
years of professional experience
Work History
Caterer
Martin Mansion
Norfolk, VA
09.2024 - Current
- Delivered high-quality catering services, ensuring all guest needs were met with professionalism and attention to detail.
- Managed multiple tasks in a fast-paced environment, consistently meeting high standards of customer satisfaction.
- Adapted quickly to last-minute changes or requests, demonstrating flexibility and problem-solving skills.
- Assisted in setting up and breaking down event spaces, ensuring a seamless experience from start to finish.
- Maintained a positive and energetic demeanor, contributing to a welcoming atmosphere for guests.
Barista
Brue Cafe
Virginia Beach, VA
05.2024 - 09.2024
- Crafted High-Quality Beverages: Expertly prepared a wide range of coffee and espresso drinks, including specialty and seasonal beverages, consistently maintaining high standards of quality and taste.
- Enhanced Customer Experience: Provided exceptional customer service, remembering regular patrons’ preferences and creating a welcoming atmosphere that encouraged repeat business.
- Managed Fast-Paced Environment: Efficiently handled high-volume orders during peak hours, ensuring timely and accurate preparation of beverages and maintaining a smooth workflow.
- Trained New Staff: Assisted in training new baristas on coffee preparation techniques, customer service standards, and café operations, contributing to a well-trained team.
- Developed Customer Relationships: Built strong relationships with regular customers by remembering their preferences and providing personalized service, fostering loyalty to both the café and bookstore.
Large Dog Daycare Attendant
Tailchasers Dog Daycare
Christiansburg, VA
09.2023 - 05.2024
- Supervised Dog Activities: Monitored and managed the play and social interactions of large dogs, ensuring a safe and enjoyable environment while addressing any behavioral issues promptly.
- Administered Basic Grooming: Performed essential grooming tasks such as brushing, bathing, and nail trimming, contributing to the overall health and well-being of the dogs.
- Maintained Clean Facilities: Ensured a clean and hygienic environment by regularly sanitizing play areas, grooming stations, and other facilities, which helped prevent the spread of illness and maintain a pleasant atmosphere.
- Enhanced Client Communication: Provided detailed updates to dog owners about their pets’ behavior and well-being, building strong relationships and fostering trust between clients and the daycare.
Barista
Barnes and Noble Cafe
Chesapeake, VA
09.2021 - 01.2022
- Prepared High-Quality Beverages: Crafted a variety of coffee and espresso drinks to high standards, enhancing the overall customer experience in the café area of the bookstore.
- Provided Excellent Customer Service: Delivered attentive and friendly service, addressing customer inquiries and ensuring a positive experience both at the café and on the sales floor.
- Supported Bookstore Operations: Assisted booksellers with organizing and restocking shelves, managing inventory, and operating the register, contributing to smooth bookstore operations.
- Developed Customer Relationships: Built strong relationships with regular customers by remembering their preferences and providing personalized service, fostering loyalty to both the café and bookstore.
- Resolved Customer Issues: Addressed and resolved customer complaints and concerns effectively, ensuring a positive resolution and maintaining high satisfaction levels.
Education
Bachelor of Science - Wildlife Conservation
Virginia Tech
Blacksburg12-2023
Skills
- Guest and client satisfaction
- Menu development
- Food presentation
- Problem-solving skills
- Espresso machine operation
- Opening and closing duties
- Drink customization
- Team collaboration
Timeline
Caterer
Martin Mansion
09.2024 - Current
Barista
Brue Cafe
05.2024 - 09.2024
Large Dog Daycare Attendant
Tailchasers Dog Daycare
09.2023 - 05.2024
Barista
Barnes and Noble Cafe
09.2021 - 01.2022
Bachelor of Science - Wildlife Conservation
Virginia Tech
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