Cyra Dean
Carmel,Indiana
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader
Angie's List
08.2018 - Current
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Observed packing operations to verify conformance to specifications.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Gathered, organized and input information into digital database.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Developed effective improvement plans in alignment with goals and specifications.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Educated staff on organizational mission and goals to help employees achieve success.
- Built strong relationships with customers through positive attitude and attentive response.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Collected, arranged, and input information into database system.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Held weekly team meetings to inform team members on company news and updates.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Self-motivated, with a strong sense of personal responsibility.
- Gained strong leadership skills by managing projects from start to finish.
Sales Associate
DEFENDERS
07.2016 - 08.2018
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Carmel High School
Carmel, IN01.2014
Ph.D. - Surgical Nursing
Ivy Tech Community College of Indiana
Indianapolis, IN01.2027
Skills
- Overtime Management
- Call Center Operations
- Mentoring
- Analytical Thinking
- Quality Improvement
- Evaluating Employee Work
- Team motivation
- Daily workflow improvement
- Influencing skills
- Idea Development and Brainstorming
- Sales expertise
- Goal Setting
- People Management
- Coaching and Mentoring
- Attention to Detail
- SMART goals
- Coaching
Accomplishments
- Supervised team of 20 staff members.
- Certificate for completing Leadership Development Program
Certification
- Leadership Development Program Training - 3 months
Timeline
Team Leader
Angie's List
08.2018 - Current
Sales Associate
DEFENDERS
07.2016 - 08.2018
High School Diploma -
Carmel High School
Ph.D. - Surgical Nursing
Ivy Tech Community College of Indiana
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