Cyre Prejean
Wilmington,NC
Summary
Driven and dynamic professional with a proven track record in customer service and complex problem-solving. Excelled at Sprint by managing high call volumes and enhancing customer satisfaction. Demonstrated exceptional multitasking and communication skills across various roles, including leadership positions at TD’s Showclub West. Known for reliability and an engaging personality, consistently exceeding client and employer expectations.
Overview
19
19
years of professional experience
Work History
Bartender
Sportsman
10.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Catering Manager
Kandi Rae’s Catering
10.2014 - Current
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
Cashier Team Lead
Wrightsville Country Store
02.2023 - 08.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Head Bartender
TD’s Showclub West
06.2008 - 07.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Call Center Representative
Sprint
10.2005 - 08.2007
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Bachelor’s In Business - Business
Lamar University
Beaumont, TX07.2016
Diploma -
Desert Rose Academy Charter School
Tucson, AZ05.2007
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible Alcohol Service
- Complex Problem-Solving
Timeline
Cashier Team Lead
Wrightsville Country Store
02.2023 - 08.2024
Bartender
Sportsman
10.2018 - Current
Catering Manager
Kandi Rae’s Catering
10.2014 - Current
Head Bartender
TD’s Showclub West
06.2008 - 07.2013
Call Center Representative
Sprint
10.2005 - 08.2007
Bachelor’s In Business - Business
Lamar University
Diploma -
Desert Rose Academy Charter School
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