Cyrena Kimmel

Inbound and outbound phone calls, Inbound chats, answering inbound emails, technical support, scheduling technicians for service appointments, walking customers through bill payment process, taking incident tickets, directing customers on which department they need to speak with.

Answered inbound calls, assisted customers in placing orders, advised customers of terms and policies before a purchase was made. walked customers through using software and accessing tickets, knowledgeable about venues, ticketing platforms, escalations manager, solving customer complaints, B2B communications, calling vendors for customers, training, internal chat. High volume call center. PCI compliant, Ring Central, VM Ware, Zen desk

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Inbound calls for a Television and internet jewelry store. Upselling, Customer service, data entry, opening credit cards for customers and reading terms and policies, assisting customers with complex issues.

Employee of the month recognized by the owner

• Received superior customer service satisfaction scores for 7 consecutive quarters.
• Provided exceptional customer service, addressing client concerns promptly and efficiently.