CYRENA ROBERTSON
Gilbert,AZ
Summary
Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent company.
Overview
6
6
years of professional experience
Work History
Work From Home Agent
IntouchCX-WEX
Mesa, Arizona
10.2025 - 07.2026
- Handled incoming calls promptly, delivering precise information on HRA accounts to enhance customer satisfaction.
- Resolved customer complaints by diagnosing issues, researching solutions, and implementing corrective action plans to improve service quality.
- Maintained detailed logs of customer interactions to ensure accuracy.
- Supported retired local UAW members in managing HRA accounts to ensure accurate and timely access to benefits.
PATIENT CARE COORDINATOR
Dental Depot
Mesa, AZ
03.2023 - 05.2024
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress
- Facilitated a supportive environment for patients, families, and staff through exceptional customer service
- Scheduled appointments for patients and coordinated follow-up visits.
SALES ASSOCIATE
Cricket Wireless
Phoenix, AZ
04.2022 - 02.2023
- Executed transactions efficiently at the point-of-sale using a point-of-sale system
- Assisted customers with product selection, sizing, and styling to enhance shopping experience
- Answered incoming telephone calls to provide detailed information on store, products, and services
REMOTE CUSTOMER SERVICE REPRESENTATIVE
State Farm Insurance Inc
03.2020 - 02.2022
- Managed high-stress situations, maintaining professionalism under pressure while resolving disputes to enhance customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Handled escalated calls, achieving satisfactory resolutions that fostered positive customer experiences.
- Responded to customer requests for products and services, ensuring timely and accurate information delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Utilized advanced computer skills to quickly and accurately input data.
- Performed job responsibilities from home to ensure continuous workflow.
Education
High School -
Peoria Accelerated High School
Peoria, AZDiploma - Cosmetology Program
West-MEC
Surprise, AZSkills
- Claims Processing
- Insurance Practices
- HIPAA Compliance
- Appointment Scheduling
- Remote communication
- Problem resolution
- Customer service
- Professional telephone demeanor
- Active listening
VOLUNTEER EXPERIENCE
- Peoria Accelerated High School, Peoria, AZ, 2019-10-01
- St. Mary's Food Bank, Phoenix, AZ, 2016-01-01, Serving food to homeless individuals
Timeline
Work From Home Agent
IntouchCX-WEX
10.2025 - 07.2026
PATIENT CARE COORDINATOR
Dental Depot
03.2023 - 05.2024
SALES ASSOCIATE
Cricket Wireless
04.2022 - 02.2023
REMOTE CUSTOMER SERVICE REPRESENTATIVE
State Farm Insurance Inc
03.2020 - 02.2022
High School -
Peoria Accelerated High School
Diploma - Cosmetology Program
West-MEC