Cyrene Richey
Indianapolis,USA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Geico Car Insurance
12.2024 - Current
- Handling incoming phone leads and maintaining a positive attitude while addressing policyholders concerns.
- Resolving auto insurance policy related inquiries and processing payments over the phone.
Front Desk / Night Auditor
Hilton Garden Inn
08.2022 - 04.2024
- Ensure to give excellent customer service to guests while assisting them with check-in and check-out processes respectively.
- Verifying all revenue and expenses were claimed and preparing reports for the next day's work including reconciling accounts at a high level of detail.
Part-Time Sales Consultant
The Brick Store
01.2023 - 11.2023
- Serve customers by helping them select products, suggestive selling and sharing of product knowledge.
- Providing sales services and processing payments by totaling purchases and collecting payment from a credit or debit cards or flexiti options.
Part-Time Crew Member
McDonald’s Newgate Branch
08.2022 - 07.2022
- Drive Thru cashier getting orders and payments over the phone.
- Assist with food preparations, bagging and checking with food items.
Senior Process Engineer
Capgemini Philippines Corp.
12.2019 - 07.2021
- Processing order management for Unilever Global clients by validating order forms and uploading it to SAP system for dispatching and invoicing.
- Supporting the Sales Department with all administration activities such as order input and investigating invoice queries.
Sr Customer Support Executive
HCL Technologies Philippines Inc.
08.2018 - 11.2019
- Working with Google by processing order management and checking compliance for their Google Cloud Enterprise software licensing.
- Administration of sales orders by checking license agreements and pushing back for approval if necessary.
Service Delivery Consultant
DXC Technology (Philippines)
01.2013 - 06.2017
- Doing order management by Sourcing pricing for Microsoft for their software licensing for purchase orders, sales verifications and invoicing.
- Work in close conjunction with the Sales and Purchasing Team for orders and keeping up-to-date with customer issues.
HL Manila Customer Care Professional
JPMorgan Chase Bank, NA - Philippines Global Service Center
11.2010 - 10.2011
- Administering customer care over the phone for their home lending or mortgage department.
- Resolving complaints and handling queries about mortgage loans while managing database records of customers.
Directory Assistant
Eperformax Contact Center & BPO - Philippines
10.2005 - 10.2008
- Providing directory assistance for 411 business and residential listings to Verizon wireless and Telephone customers.
- Provision of excellent customer service standards at all times with an average handling time to meet and a quality score to achieve within the company.
Education
Graduate Certificate - IT Business Analysis
Cambrian College Applied Arts And Technology
Sudbury, Ontario, Canada06.2022
Bachelor of Science - Computer Science
University of St La Salle
Bacolod City, Negros Occidental, Philippines03.2004
Skills
- Customer service
- Critical thinking
- Data entry
- Business process
Timeline
Customer Service Representative
Geico Car Insurance
12.2024 - Current
Part-Time Sales Consultant
The Brick Store
01.2023 - 11.2023
Part-Time Crew Member
McDonald’s Newgate Branch
08.2022 - 07.2022
Front Desk / Night Auditor
Hilton Garden Inn
08.2022 - 04.2024
Senior Process Engineer
Capgemini Philippines Corp.
12.2019 - 07.2021
Sr Customer Support Executive
HCL Technologies Philippines Inc.
08.2018 - 11.2019
Service Delivery Consultant
DXC Technology (Philippines)
01.2013 - 06.2017
HL Manila Customer Care Professional
JPMorgan Chase Bank, NA - Philippines Global Service Center
11.2010 - 10.2011
Directory Assistant
Eperformax Contact Center & BPO - Philippines
10.2005 - 10.2008
Graduate Certificate - IT Business Analysis
Cambrian College Applied Arts And Technology
Bachelor of Science - Computer Science
University of St La Salle
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