Cyrene Richey
Indianapolis,USA
Summary
I am a dedicated customer service professional with knowledge of service delivery, proven multitasking abilities, and keen attention to detail while committed to maintaining professional relationships to increase profitability, and drive business results. I have a proven track record of efficiently resolving customer inquiries, and maintaining high satisfaction rates by demonstrating ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Geico Personal Auto Insurance
Indianapolis, Indiana
12.2024 - 09.2025
- Handling incoming phone leads and maintaining a positive attitude while addressing policyholders concerns.
- Resolving auto insurance policy related inquiries and processing payments over the phone.
Part-Time Server
Meadow Lake Senior Living
Mooresville, Indiana
11.2024 - 03.2025
- Provided exceptional table service to residents and guests.
- Assisted with meal preparation and presentation for breakfasts, lunches, and dinners.
Front Desk / Night Auditor
Hilton Garden Inn
08.2022 - 04.2024
- Ensure to give excellent customer service to guests while assisting them with check-in and check-out processes respectively.
- Verifying all revenue and expenses were claimed and preparing reports for the next day's work including reconciling accounts at a high level of detail.
Part-Time Sales Consultant
The Brick Store
01.2023 - 11.2023
- Serve customers by helping them select products, suggestive selling and sharing of product knowledge.
- Providing sales services and processing payments by totaling purchases and collecting payment from a credit or debit cards or flexiti options.
Part-Time Crew Member
McDonald’s Newgate Branch
08.2022 - 07.2022
- Drive Thru cashier getting orders and payments over the phone.
- Assist with food preparations, bagging and checking with food items.
Senior Process Engineer
Capgemini Philippines Corp.
12.2019 - 07.2021
- Processing order management for Unilever Global clients by validating order forms and uploading it to SAP system for dispatching and invoicing.
- Supporting the Sales Department with all administration activities such as order input and investigating invoice queries.
Sr Customer Support Executive
HCL Technologies Philippines Inc.
08.2018 - 11.2019
- Working with Google by processing order management and checking compliance for their Google Cloud Enterprise software licensing.
- Administration of sales orders by checking license agreements and pushing back for approval if necessary.
Service Delivery Consultant
DXC Technology (Philippines)
01.2013 - 06.2017
- Doing order management by Sourcing pricing for Microsoft for their software licensing for purchase orders, sales verifications and invoicing.
- Work in close conjunction with the Sales and Purchasing Team for orders and keeping up-to-date with customer issues.
HL Manila Customer Care Professional
JPMorgan Chase Bank, NA - Philippines Global Service Center
11.2010 - 10.2011
- Resolving complaints and handling queries about mortgage loans while managing database records of customers.
- Resolved customer complaints in a timely manner.
Directory Assistant
Eperformax Contact Center & BPO - Philippines
10.2005 - 10.2008
- Providing directory assistance for 411 business and residential listings to Verizon wireless and Telephone customers.
- Provision of excellent customer service standards at all times with an average handling time and quality expectations.
Education
Graduate Certificate - IT Business Analysis
Cambrian College Applied Arts And Technology
Sudbury, Ontario, Canada, Canada06.2022
Bachelor of Science - Computer Science
University of St La Salle
Bacolod City, Negros Occidental, Philippines, Philippines03.2004
Skills
- Customer service
- Payment processing
- Order management
- Attention to detail
- Account management
- Critical thinking
- Data entry
- Business process
Timeline
Customer Service Representative
Geico Personal Auto Insurance
12.2024 - 09.2025
Part-Time Server
Meadow Lake Senior Living
11.2024 - 03.2025
Part-Time Sales Consultant
The Brick Store
01.2023 - 11.2023
Part-Time Crew Member
McDonald’s Newgate Branch
08.2022 - 07.2022
Front Desk / Night Auditor
Hilton Garden Inn
08.2022 - 04.2024
Senior Process Engineer
Capgemini Philippines Corp.
12.2019 - 07.2021
Sr Customer Support Executive
HCL Technologies Philippines Inc.
08.2018 - 11.2019
Service Delivery Consultant
DXC Technology (Philippines)
01.2013 - 06.2017
HL Manila Customer Care Professional
JPMorgan Chase Bank, NA - Philippines Global Service Center
11.2010 - 10.2011
Directory Assistant
Eperformax Contact Center & BPO - Philippines
10.2005 - 10.2008
Graduate Certificate - IT Business Analysis
Cambrian College Applied Arts And Technology
Bachelor of Science - Computer Science
University of St La Salle
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