Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Software
Languages
Interests
Websites
Timeline
BusinessAnalyst
Cyreno Gloria

Cyreno Gloria

Jacksonville,FL

Summary

Electrical Engineer and PC Technician with proven leadership and technical support expertise. Demonstrated ability to communicate effectively and organize projects efficiently. Fluent in Portuguese and English, with basic proficiency in Spanish. Committed to delivering innovative solutions and continuous learning in dynamic environments.

Overview

49
49
years of professional experience

Work History

Business Owner -

CALL US 2 CLEAN
JACKSONVILLE, FLORIDA
04.2011 - Current
  • Cultivated strong client relationships by delivering exceptional service.
  • Supervised, trained, and interviewed employees to enhance team performance.
  • Prepared staff schedules and assigned duties to optimize workflow.
  • Maintained accurate records for production, inventory, income, and expenses.

PC Technician -

Computer Assistant
Seattle, WA
05.2007 - 07.2010
  • Executed installation, maintenance, and repair of computer systems to ensure continuous availability and client satisfaction.
  • Delivered technical assistance through phone and in-person support as required.
  • Assessed IT infrastructure to recommend upgrades or replacements for improved performance.

Real Estate Person -

JRS Properties
Everett, MA
06.2003 - 05.2006
  • Facilitated real estate purchases by reviewing listings and accompanying clients to properties.
  • Coordinated property tours, assisting buyers with inspections and appraisals.
  • Guided clients through entire buying and selling processes.

Mortgage Loan Officer -

First Boston Mortgage
Woburn, MA
06.2004 - 03.2006
  • Reviewed and prepared loan agreements for accuracy and completeness.
  • Resolved applicant and borrower queries throughout loan cycle.
  • Coordinated with underwriters to facilitate loan approvals and final decisions.

Division Manager -

Telemar
Rio De Janeiro, Brazil
03.1976 - 02.2000
  • Monitored telecom system performance to maintain optimal functionality.
  • Tested and troubleshot signal quality, system performance, and network latency issues.
  • Upgraded software, hardware components, and firmware versions for system maintenance.
  • Resolved device problems and implemented effective solutions through communication with end-users.

Education

Bachelor of Science - Electrical Engineering

Universidade Veiga De Almeida
Rio De Janeiro, Brazil

Bachelor of Science - System Analysis

Universidade Veiga De Almeida
Rio De Janeiro, Brazil

Billing And Coding - Health Care Administration

Coursera
09-2024

Python Basics - Information Technology

Coursera
10-2024

Skills

  • Team leadership
  • Customer service
  • Technical support
  • Basic programming
  • Effective communication
  • Microsoft Office proficiency
  • Organizational skills
  • Hardware maintenance
  • Quality assurance
  • Problem solving
  • Fluent in Portuguese, English, and basic Spanish

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k match

Software

Microsoft Office

Languages

Portuguese
Native language
English
Advanced (C1)
C1
Spanish
Elementary (A2)
A2

Interests

Tennis, Music and Technology

Timeline

Business Owner -

CALL US 2 CLEAN
04.2011 - Current

PC Technician -

Computer Assistant
05.2007 - 07.2010

Mortgage Loan Officer -

First Boston Mortgage
06.2004 - 03.2006

Real Estate Person -

JRS Properties
06.2003 - 05.2006

Division Manager -

Telemar
03.1976 - 02.2000

Bachelor of Science - Electrical Engineering

Universidade Veiga De Almeida

Bachelor of Science - System Analysis

Universidade Veiga De Almeida

Billing And Coding - Health Care Administration

Coursera

Python Basics - Information Technology

Coursera

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Cyreno Gloria