Cyril Burkhart
Lewisville,OH
Summary
Dynamic Operations Manager with a proven track record at Gallagher and Sons Monuments, excelling in operational efficiency and team leadership. Enhanced customer satisfaction through effective communication and staff training initiatives. Recognized for problem-solving abilities and meticulous attention to detail, driving performance and reliability in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Operations Manager
Gallagher and Sons Monuments
04.2021 - Current
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Scheduled routes, and daily tasks.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Survey Technician
Biedenbach Surveying
05.2015 - 04.2021
- Developed comprehensive field notes, providing valuable context for future reference and decision-making purposes.
- Improved accuracy of survey measurements through meticulous attention to detail and thorough fieldwork.
- Established a reputation for reliability and professionalism among colleagues, leading to increased trust and responsibility within the team environment.
Education
Civil Engineering
Belmont College
Saint Clairsville, OH05-2017
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Operations oversight
- Performance monitoring
- Employee motivation
- Schedule management
- Maintenance planning
Timeline
Operations Manager
Gallagher and Sons Monuments
04.2021 - Current
Survey Technician
Biedenbach Surveying
05.2015 - 04.2021
Civil Engineering
Belmont College
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