Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
Cyril  Deng
Open To Work

Cyril Deng

Lincoln,NE

Work Preference

Desired Job Title

Employee Relations CoordinatorProduction Team MemberCustomer Service SpecialistSpecimen TechnicianFront Desk Agent

Work Type

Full TimePart Time

Location Preference

On-SiteHybrid
Location: Lincoln, NE
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Summary

Highly motivated professional with strong adaptability, work ethic, and interpersonal skills. Experienced in employee relations, documentation management, and supporting daily operations in fast‑paced environments. Skilled in managing confidential records, tracking attendance and performance data, and maintaining accurate documentation—directly supporting administrative and payroll functions. Background in hospitality, healthcare operations, and manufacturing, with proven ability to stay organized, communicate clearly, and manage multiple priorities with professionalism and accuracy.

Overview

9
9
years of professional experience

Work History

Employee Relations Coordinator

Advance Services, Inc.
Lincoln, Nebraska
10.2023 - Current
  • Developed and implemented policies promoting a positive workplace culture.
  • Managed workplace investigations to address issues and ensure fair outcomes.
  • Monitored attendance records to ensure compliance with company policies.

Production Team Member

Kawasaki Manufacturing Motors
Lincoln, NE
10.2022 - 10.2023
  • Assisted in assembling ATV components using hand tools and power equipment.
  • Conducted quality control inspections to identify defects and ensure standards.
  • Followed standard operating procedures for each stage of the manufacturing process.

Customer Service Specialist

NTT DATA Services
Lincoln, Nebraska
01.2022 - 03.2022
  • Promotes high customer satisfaction by resolving problems with knowledgeable, and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Updated and maintained databases with current information.

Specimen Technician

Quest Diagnostics
Chantilly, Virginia
07.2020 - 04.2021
  • Documented specimen handling procedures to maintain traceability and accountability.
  • Adhere to safety standards while handling potentially infectious specimens.
  • Ensured proper labeling of all specimens prior to analysis or storage.

Front Desk Agent

Marriot Hotel
Fairfax, VA
03.2020 - 07.2020
  • Facilitated check-in and check-out processes, enhancing overall guest satisfaction.
  • Coordinated with housekeeping and maintenance departments to address guest needs efficiently.
  • Engaged in ongoing communication with management to discuss operational improvements and guest feedback.

Assistant Housekeeping Manager & Front Desk Agent

Embassy Suites by Hilton
Omaha, Nebraska
09.2017 - 09.2018
  • Trained housekeeping staff on best practices for efficient cleaning and safety protocols.
  • Monitored and enforced health and safety compliance within the housekeeping department.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.

Education

BBA - Tourism Management

University of San Carlos
Cebu City
04-2017

Skills

  • Coaching and mentoring
  • Willingness to learn
  • Complaint handling
  • Critical thinking
  • Multitasking Abilities
  • Research proficiency

Languages

Tagalog
Advanced (C1)
C1
English
Advanced (C1)
C1

Accomplishments

Atrium Hospitality Associate of the Month

Timeline

Employee Relations Coordinator

Advance Services, Inc.
10.2023 - Current

Production Team Member

Kawasaki Manufacturing Motors
10.2022 - 10.2023

Customer Service Specialist

NTT DATA Services
01.2022 - 03.2022

Specimen Technician

Quest Diagnostics
07.2020 - 04.2021

Front Desk Agent

Marriot Hotel
03.2020 - 07.2020

Assistant Housekeeping Manager & Front Desk Agent

Embassy Suites by Hilton
09.2017 - 09.2018

BBA - Tourism Management

University of San Carlos
Cyril Deng