Cyrile Bollinger
Cookeville,TN
Summary
Dynamic and detail-oriented professional with experience as a Police Dispatcher at Tennessee Highway Patrol. Expert in incident prioritization and emergency response procedures, successfully coordinating multi-agency responses. Proven ability to engage callers effectively while maintaining confidentiality, ensuring public safety through precise data entry and decision-making in high-pressure situations.
Experienced with handling emergency calls and dispatching appropriate response units. Utilizes strong communication skills to provide clear and concise information to field units. Knowledge of operating dispatch software and maintaining detailed records.
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Police Dispatcher
Tennessee Highway Patrol
Nashville, TN
02.2024 - Current
- Monitored multiple communication channels to dispatch emergency services efficiently.
- Coordinated responses to incidents, ensuring timely support for law enforcement and public safety.
- Maintained accurate records of calls and incident reports in compliance with departmental protocols.
- Operated specialized dispatch software to track unit locations and status updates in real-time.
- Collaborated with law enforcement agencies to facilitate effective communication during emergencies.
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Sales Associate
Walmart
Madison, TN
09.2022 - 11.2023
- Provided exceptional customer service, ensuring a positive shopping experience for all shoppers an guest.
- Assisted with inventory management, restocking shelves, and maintaining product displays.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction rates.
Factory Assembler
FWE
Portland, TN
02.2022 - 07.2022
- Operated hand tools and machinery to complete assembly tasks with precision.
- Inspected finished products for defects, ensuring adherence to quality control protocols.
- Maintained organized workstations, contributing to a clean and safe environment.
- Maintained a safe working environment by complying to safety protocols and reporting any hazards or incidents.
Education
High School Diploma -
Portland High School
Portland, TNSkills
- Public safety awareness
- Data entry
- Incident prioritization
- Information gathering
- Memory retention
- Caller engagement
- Listening skills
- Multitasking
- Computer skills
- Decision-making
- NCIC database
- Public safety telecommunicator (PST)
- Emergency response procedures
Certification
- PST - Public Safety Telecommunicator
Timeline
Police Dispatcher
Tennessee Highway Patrol
02.2024 - Current
Sales Associate
Walmart
09.2022 - 11.2023
Factory Assembler
FWE
02.2022 - 07.2022
High School Diploma -
Portland High School