Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Ali M. Hammoud

Dearborn,MI

Summary

A highly motivated and skilled individual ready to protect and serve.

Professional communicator and coordinator with strong background in emergency response and crisis management. Demonstrates exceptional skills in multitasking, quick decision-making, and maintaining composure under pressure. Highly reliable, adaptable, and committed to team collaboration and seamless operations. Strong proficiency in various dispatch and communication systems, coupled with proactive approach to problem-solving and support.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Police Dispatcher

City of Dearborn
04.2018 - Current
  • Monitored multiple emergency channels to ensure timely responses to critical incidents.
  • Look over dispatch roles of 6 different cities (Dearborn, Westland, Inkster, Wayne, Melvindale, Garden City)
  • Coordinated communication between first responders and dispatch teams for efficient resource allocation.
  • Utilized CAD systems to log calls, ensuring accurate record-keeping of all incidents reported.
  • Trained new dispatch personnel on protocols, enhancing overall team performance and efficiency.
  • Analyzed call data to identify trends, improving response strategies for emergency situations.
  • Implemented process improvements that reduced response times during high-volume call periods.
  • Led crisis management initiatives, maintaining composure in high-stress situations while directing resources effectively.
  • Developed training materials for ongoing staff development, promoting best practices within the dispatch team.
  • Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
  • Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
  • Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
  • Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.


Secretary/Clerk

Mike’s Auto Tech
07.2011 - Current
  • Answering telephone calls.
  • Arranging appointments.
  • Typing and word processing.
  • Frequently use photocopies, fax machines, computers and telephone systems.
  • Supervisor- Mike Hammoud

Ordinance Officer

Dearborn Police Department
03.2017 - 04.2018
  • Assist in the daily functions of the police department.
  • Enforce city ordinance.
  • Enforce parking around the city.
  • Assist in special events around the city.
  • Provide clerical support as needed.
  • Supervisor- Sgt. Tim Stacy

Paid Police Intern

Dearborn Police Department
06.2016 - 04.2018
  • Learn and experience law enforcement first hand.
  • Assist with daily functions of the police department.
  • Learn, understand, interpret and apply Dearborn Police Department policies and procedures.
  • Provide clerical support as needed.
  • Participate in ride-alongs with sworn police officers.
  • Supervisor- Cpl. Marvin Sanders
  • Collaborated with officers to observe and report on daily patrol activities.
  • Supported administrative tasks, ensuring accurate documentation of police reports.
  • Engaged in crime prevention initiatives, promoting safety resources within the community.
  • Provided assistance during events, facilitating traffic control and crowd management efforts.
  • Observed and learned from experienced officers to develop practical law enforcement skills.
  • Enhanced community relations by participating in various outreach programs and events.
  • Aided in maintaining a safe environment during public events such as parades or festivals through vigilant observation and reporting suspicious activities to officers.

Education

Criminal Justice- Major

University Of Michigan Dearborn
Dearborn, MI
07.2025

Criminal Justice- Minor

Henry Ford College
Dearborn, MI
01.2016

High School Diploma - undefined

Fordson High School
Dearborn, MI
01.2014

Skills

  • Strong command of Arabic
  • Productive
  • Awareness
  • Problem Solving
  • Critical Thinking
  • Public safety awareness
  • Data entry
  • Incident prioritization
  • Information gathering
  • Typing speed
  • Multi-line phone system
  • Confidentiality
  • Caller engagement
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Prioritizing situations
  • Attention to detail
  • Listening skills
  • Problem-solving abilities
  • Dependable and responsible
  • Multitasking
  • Basic life support
  • Reliability
  • Excellent communication
  • Critical thinking
  • Computer skills

Accomplishments

  • Fordson High School Silver Cord Recipient.
  • Certificate of Completion for Crime Prevention Dearborn Police Explorer Post 1177.
  • Certificate of Completion for Community Service Dearborn Police Explorer Post 1177.
  • Certificate of Recognition Office of Chief of Police.
  • Certificate of Achievement Henry Ford College Dean’s List.
  • 2019 Dispatcher of the Year
  • 2023 Certificate of Special Recognition - Dearborn Fire Department


Certification

  • EMD - Emergency Medical Dispatch
  • CTO - Communications Training Officer
  • PST - Public Safety Telecommunicator
  • CTO - Communications Training Coordinator

Languages

Arabic
Full Professional

Timeline

Police Dispatcher

City of Dearborn
04.2018 - Current

Ordinance Officer

Dearborn Police Department
03.2017 - 04.2018

Paid Police Intern

Dearborn Police Department
06.2016 - 04.2018

Secretary/Clerk

Mike’s Auto Tech
07.2011 - Current

Criminal Justice- Minor

Henry Ford College

High School Diploma - undefined

Fordson High School

Criminal Justice- Major

University Of Michigan Dearborn

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Ali M. Hammoud