Maria Warren
Trainer,PA
Summary
Professional Police Dispatcher bringing 7 years' experience in prioritizing emergency calls to dispatch appropriate services. Demonstrates exceptional skills in multitasking, quick decision-making, and maintaining composure under pressure. Highly reliable, adaptable, and committed to team collaboration and seamless operations.
Overview
10
10
years of professional experience
Work History
Police Dispatcher
Delaware County Emergency Services
Media, Pennsylvania
07.2019 - Current
- Received incoming requests for 100+ emergency and non-emergency calls per shift.
- Operated Vesta 9-1-1 telephone and Zetron radio to efficiently receive and relay requests and reports from police officers.
- Utilized a Computer Aided Dispatch (CAD) system to track unit locations, availability, and update incident statuses.
- Interrogated callers to gather accurate location and pertinent information, ensuring compliance with agency SOPs.
- Applied emotional intelligence to de-escalate situations and calm irate or hysterical callers.
Home Health Aide
Caresify
Collingdale, PA
02.2018 - 09.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping, and other light housekeeping duties.
- Delivered personalized care by traveling to clients' residences to complete healthcare services and promote continuity of care.
Crew Trainer
McDonald's
01.2017 - 02.2018
- Effectively trained new employees in compliance with company standards.
- Assisted in creating a motivational atmosphere that encouraged team growth.
- Utilized customer service skills to provide positive experiences to patrons.
Education
High School Diploma -
Commonwealth Charter Academy
Harrisburg, PA06-2017
Skills
- APCO PST and EMD
- AHA BLS-CPRAED
- CLEAN/NCIC
- 44 WPM
- Computer-Aided Dispatch
- Command Line Interface
Timeline
Police Dispatcher
Delaware County Emergency Services
07.2019 - Current
Home Health Aide
Caresify
02.2018 - 09.2019
Crew Trainer
McDonald's
01.2017 - 02.2018
High School Diploma -
Commonwealth Charter Academy