Loisi M. Yee
Murray,UT
Summary
Conflict and resolution specialist and high performing sales associate who honed communication, collaboration and critical thinking skills at innovative technology companies.
Overview
18
18
years of professional experience
Work History
Police Dispatcher
SLC911
11.2023 - Current
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered stolen vehicle records, driver's license numbers and warrants into UCJIS to fulfill officer requests
- Received emergency and non-emergency calls and prioritized response by the nature of the calls in order to effectively dispatch police, while tracking data in real-time environments.
Patient Advocate II
Huntsman Mental Health Institute
03.2023 - 11.2023
- Advocated for patient rights and needs, facilitating effective communication between patients and healthcare providers.
- Developed individualized care plans by collaborating with multidisciplinary teams to enhance patient outcomes.
- Educated patients on available mental health resources and treatment options, improving access to care.
- Conducted intake assessments to identify patient concerns, ensuring timely interventions and support services.
Police Dispatcher
SLC911
10.2018 - 11.2022
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered stolen vehicle records, driver's license numbers and warrants into UCJIS to fulfill officer requests
- Received emergency and non-emergency calls and prioritized response by the nature of the calls in order to effectively dispatch police, while tracking data in real-time environments.
Patient services representative
Sutter Health
02.2018 - 06.2018
- Earned Quarterly Performance Achievement Award for having 100 percent customer service satisfaction and 100 percent quality scores
- Fielded up to 40 calls a day from patients, medical offices and insurance representatives
- Explained medical billing codes and handled disputes
- Took payments and setup payment plans.
Medicare sales representative
eHealth Insurance
07.2017 - 10.2017
- Earned Resident Producer Individual license to sell accident and health plans for more than 26 different insurance companies
- Fielded up to 30 calls a day from insurance seekers
- Determined whether callers were eligible for Medicare plans
- Found the best plan and price for customer needs.
Agent
eBay Inc
09.2016 - 06.2017
- Fielded up to forty calls from sellers a day, resolving issues with unsatisfied customers
- Analyzed negative trends with sellers and coached them on how to change their behaviors
- Informed sellers about incurred penalties for violating sales agreements
- Earned above-average company rating in after-call surveys
- As a member of the employee-engagement team, designed and implemented activities to boost company morale.
Business Government Customer Operations
Verizon Wireless
09.2011 - 09.2016
- Supported business and government clients with billing, payments and plans
- Fielded up to 60 calls a day
- Identified common usage trends and devised client-specific plans to help them save money
- Sold additional products to suit the client’s electronic needs
- Performed supervisor’s duties when needed, including resolving escalation calls
- Awarded Peak Performer in sales, surveys and metrics for three consecutive months in 2014
- Achieved Gold Performer status for high ratings in after-call surveys in 2016.
Customer Service Representative
Harland Clarke
05.2008 - 09.2011
- Assisted customers with payments and product concerns
- Maintained security of customer financial information
- Marketed new services and products to existing clients
- Collaborated with supervisors and colleagues to streamline in-house operations.
Education
Diploma - General Studies
Cyprus High School
Magna, UT06.2003
Skills
- Client Rapport-Building
- Information Security
- EMD (Emergency Medical Dispatch), CPR (Cardio Pulmonary Resuscitation), BCI (Bureau of Criminal Investigation) and POST (Police Officers Standards and Training) Certified
- Law Enforcement Collaboration
- Radio Frequencies Monitoring
- Providing Clear Directions
- NCIC Database
- National Crime Information Center (NCIC)
- Computer-Aided Design (CAD)
Timeline
Police Dispatcher
SLC911
11.2023 - Current
Patient Advocate II
Huntsman Mental Health Institute
03.2023 - 11.2023
Police Dispatcher
SLC911
10.2018 - 11.2022
Patient services representative
Sutter Health
02.2018 - 06.2018
Medicare sales representative
eHealth Insurance
07.2017 - 10.2017
Agent
eBay Inc
09.2016 - 06.2017
Business Government Customer Operations
Verizon Wireless
09.2011 - 09.2016
Customer Service Representative
Harland Clarke
05.2008 - 09.2011
Diploma - General Studies
Cyprus High School