James Rice

Manage resources for emergency and non-emergency incidents

Assist in instructing new hires

Field Training Officer

• Supervised daily operations of emergency dispatch center, ensuring efficient response to calls.
• Trained and mentored a team of dispatchers in protocols and technology usage.
• Implemented process improvements that enhanced communication between dispatch teams and first responders.
• Started as a dispatcher and was promoted to Dispatch Supervisor, Supervised approximately 12 people on a shift.

• Coordinated training programs for dispatch personnel, enhancing operational efficiency and response accuracy.
• Implemented quality control measures to improve call handling processes and reduce response times.
• Developed standard operating procedures to streamline operations and facilitate compliance with regulations.
• Developed comprehensive employee schedules to maintain appropriate staffing levels at all times, minimizing response delays.
• Was a member of the EOC staff, serving as Liaison Officer and Warning Officer (Communications Unit)