CYRILIA MOSES
Tampa,Florida
Summary
Results-driven professional with over 18 years in customer service, skilled in account reconciliation and effective communication. Expertise in streamlining billing procedures to enhance operational efficiency and foster strong customer relationships.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
Elevancehealth
Virginia Beach, Virginia
01.2008 - 03.2026
- Handled escalated customer concerns with professionalism and empathy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Accounts Receivable Clerk
Wyndham Resorts
Houston, Texas
10.1992 - 11.1999
- Maintained accurate records of payments and outstanding balances, ensuring timely collections.
- Managed daily cash receipts and applied payments to customer accounts.
- Processed customer invoices using property management software.
- Prepared aging reports to identify overdue accounts and facilitate follow-up actions.
- Generated weekly aging reports to track overdue payments from clients and followed up accordingly.
- Communicated effectively with clients to ensure timely collections.
- Communicated with clients to resolve account discrepancies and clarify payment terms.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Assisted in month-end closing by reconciling accounts receivable reports.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Collaborated with team members to streamline billing procedures and improve efficiency.
- Entered, posted and scanned accounts receivable documents into accounting software.
- Prepared monthly statements for customers and sent out reminder notices.
- Worked closely with internal teams to resolve customer billing and payment issues.
- Provided support on audits of accounts receivable by gathering requested information from internal systems.
Education
Bachelor of Science -
CORINTHIAN COLLEGE
Tampa, FL01-2005
Skills
- Customer account management
- Payment processing
- Data entry
- Account reconciliation
- Customer feedback analysis
- Conflict resolution
- Product knowledge
I am adaptable to change and easy to talk to.
- Because I adaptable to change, whatever new procedure is introduced, I will tackle it with hesitation.
- I can be a bit talkative when I am sharing new ideas or meeting someone for the first time but careful what I say anyone.
Timeline
Customer Service Representative
Elevancehealth
01.2008 - 03.2026
Accounts Receivable Clerk
Wyndham Resorts
10.1992 - 11.1999
Bachelor of Science -
CORINTHIAN COLLEGE