Cyteria Hudson

Ensure trucks are loaded correctly, and dispatched on time.

• Send out daily pre-alerts, and dispatch outgoing loads.
• Operated as dispatch clerk to oversee truck logistics and documentation.
• Complete Bill of Lading, and ensure accuracy of paperwork, for outgoing trucks
• Maintained communication with truck drivers to ensure timely deliveries.
• Created weekly schedules and adjusted staffing to accommodate workload fluctuations.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Trained new hires on company procedures, products, and best practices for successful outbound calling.

• Monitored employee task completion to meet operational requirements.
• Directed team efforts to ensure successful outcomes.
• Assist Outboard crew with pallet adjustments in trucks according to incoming Bill of Ladings.
• Communicated with warehouse staff to facilitate proper loading and unloading of orders.
• Create daily excel tables with outbound linehaul.
• Processed bi-weekly payroll for 10 employees, ensuring accuracy and timeliness.
• Maintained communication with truck drivers to ensure timely deliveries.
• Processed bi-weekly payroll for 10 employees, ensuring accuracy and timeliness.

• Resolved customer inquiries via phone, ensuring timely and accurate support.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Managed a high volume of over 100 inbound calls a day, while maintaining excellent call quality standards and adhering to established procedures.
• Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
• Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
• Accessed relevant account information quickly using CRM systems to enhance customer support.

• Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales 20%.
• Executed upselling and sales strategies to effectively promote products and services.
• Updated knowledge of industry regulations, trends, and products to effectively address client needs.
• Engaged in professional development through training sessions and conferences to enhance knowledge of best practices in life insurance.

• Trained new operators, fostering teamwork and collaboration within the crew.
• Coordinated tasks effectively, contributing to timely project completions.
• Operated various types of machinery, enhancing operational flexibility across diverse work environments.
• Upheld quality standards through regular inspections of completed mail.

• Greeted customers and addressed inquiries about menu items and specials to enhance dining experience.
• Prepared food stations to facilitate prompt service.
• Cleaned and organized kitchen and dining areas to maintain hygiene and customer satisfaction.

• Took food and beverage orders and conveyed special requests or concerns to kitchen.
• Welcomed guests and provided menu information to enhance dining experience.
• Improved customer satisfaction by delivering prompt and attentive food service.
• Prepared and served meals in accordance with dietary guidelines and resident preferences.
• Ensured clean, organized work environment to support efficient food preparation.
• Maintained cleanliness and organization of kitchen and dining areas to ensure safety standards.
• Assisted team members in food preparation, enhancing efficiency during peak hours.