Cyteria Hudson

Lead

• Ensured employees completed assigned work.
• Meet daily number goals.
• Trained new hires on company procedures, products, and best practices for successful outbound calling.
• Ensure assigned employees are running their assignments, efficiently.
• Ensure trucks are loaded correctly, and dispatched on time.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Create weekly schedules and monitor staffing
• Assist with forklift when needed.

Dispatch Clerk

• Responsible for signing in incoming trucks, sign out outgoing trucks and Air freight.
• Assist Outboard crew with pallet adjustments in trucks according to incoming Bill of Ladings.
• Send out daily pre-alerts, and dispatch outgoing loads.
• Create daily excel tables with outbound linehaul.
• Communicated with warehouse staff to facilitate proper loading and unloading of orders.
• Complete Bill of Lading, and ensure accuracy of paperwork, for outgoing trucks
• Communicate with truck drivers
• Front desk daily task include using outlook, excel, printers, and copiers.

• Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
• Promoted products and services using upselling and other sales strategies.
• Maintained up-to-date knowledge of industry regulations, trends, and products to best serve client needs.

• Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
• Assisted new operators, and demonstrated teamwork amongst peers.
• Ensured seamless coordination of tasks and efficient completion of projects.
• Upheld quality standards through regular inspections of completed mail.

• Setup and broke down food stations.
• Cleaned and organized kitchen, dining and service areas.
• Greeted customers and answered inquiries regarding menu items and specials.

• Maintained a clean and organized work environment for optimal food prep efficiency.
• Stocked condiments, beverages, and plates for diners.
• Took food and beverage orders and conveyed special requests or concerns to kitchen.
• Greeted visitors, answered questions about menu and food orders.
• Prepared and served meals in accordance with dietary guidelines and resident preferences.
• Maintained cleanliness and organization of kitchen and dining areas to ensure safety standards.
• Assisted team members in food preparation, enhancing efficiency during peak hours.
• Greeted customers and answered inquiries regarding menu items and specials.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Enhanced customer satisfaction by providing timely and efficient food service.

• Resolved customer inquiries via phone, ensuring timely and accurate support.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
• Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
• Reduced call handle time, allowing for more customer inquiries to be resolved each day.