Cythera Liston
McDonald's
Mantua,OH
1
Certification
22
years of professional experience
Dynamic professional with expertise in team development and relationship building. Skilled in enhancing service delivery and implementing training programs that drive employee engagement and satisfaction. Committed to maintaining a safe and efficient work environment.
Work History
Shift Manager
6 Months- Supervised team members to ensure efficient operations during peak hours.
- Trained new staff on food safety protocols and customer service standards.
- Monitored inventory levels to maintain adequate stock for daily operations.
- Assisted in scheduling shifts to optimize workforce management and coverage.
- Implemented procedures to enhance speed of service and customer satisfaction.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Conducted regular quality checks on food preparation and presentation standards.
- Collaborated with management to identify areas for operational improvement and efficiency.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Excelled in every store position and regularly backed up front-line staff.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Assistant Manager
7 Months- Assisted in managing daily operations, ensuring adherence to quality and service standards.
- Trained new team members on procedures and customer service expectations.
- Monitored inventory levels, placing orders to maintain stock availability.
- Implemented efficiency improvements in workflow, enhancing order accuracy and speed.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Human Resources Assistant
5 Years 3 Months- Streamlined onboarding processes, enhancing new hire integration and reducing training time.
- Managed employee records and maintained compliance with HR policies and procedures.
- Assisted in recruitment efforts, coordinating interviews and facilitating candidate communication.
- Developed and implemented employee engagement initiatives to improve workplace culture.
- Conducted training sessions on company policies, ensuring staff adherence to operational standards.
- Led conflict resolution efforts, fostering a positive work environment through effective communication strategies.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Addressed employee grievances, facilitating conflict resolution and maintaining positive work atmosphere.
- Managed confidential employee records, safeguarding personal and professional information.
- Organized team-building events, boosting morale and fostering collaborative work environment.
- Conducted exit interviews, gathering insights to improve retention and employee satisfaction.
- Assisted in creation of training and development programs, addressing skill gaps and promoting career growth.
General Manger
11 Months- Oversaw daily operations to ensure compliance with company standards and procedures.
- Managed staff scheduling to optimize labor efficiency while maintaining service quality.
- Implemented training programs for new team members to enhance service delivery and performance.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Developed employee performance evaluations to foster career development and accountability within the team.
- Enhanced customer feedback systems, facilitating improvements in service based on client insights.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Optician
3 Years- Provided expert guidance on eyewear selection to enhance customer satisfaction.
- Conducted comprehensive eye examinations to assess visual acuity and determine prescription needs.
- Managed inventory of optical products, ensuring optimal stock levels for customer demands.
- Trained and mentored junior staff on best practices in patient care and eyewear fitting.
- Collaborated with healthcare providers to facilitate seamless patient referrals and communication.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Opening Shift Manager
8 Years 11 Months- Supervised daily operations to ensure smooth opening procedures and optimal staffing levels.
- Trained new employees on food safety standards and customer service protocols.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Maintained cleanliness and organization in work areas, adhering to health regulations.
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
- Stocked, monitored, and maintained inventory of diverse products.
Education
High School Diploma
No Degree - Careers With Young Children
- Career Passport
- Honor Roll 1997
Skills
Cash handling
Decision-making
Customer service focus
Employee training
Workplace safety
Accurate money handling
Staff motivation
Opening and closing procedures
Punctual and reliable
Relationship building
Team development
Flexible schedule
Certification
Hamburger University May 2025
Interests
Dancing
Baking
Music
Backpacking and Hiking
Outdoor Recreation
Video Gaming
Crafting and DIY Projects
Swimming
Road Trips
Cake Decorating
Personal Development and Self-Improvement
Timeline
Shift Manager
McDonald's
02.2026 - CurrentRead More
Assistant Manager
McDonald's
01.2025 - 08.2025Read More
General Manger
McDonald's
01.2024 - 12.2024Read More
Human Resources Assistant
McDonald's
10.2019 - 01.2025Read More
Optician
Moats and Martin
02.2013 - 02.2016Read More
Opening Shift Manager
Burger King
03.2004 - 02.2013Read More
Ravenna High School
High School Diploma
Read More
Mapleood Area JVS
No Degree from Careers With Young Children
Read More