CYTLALY CANO
Bedford
Summary
Dynamic customer service and data entry professional with a proven track record in managing high-volume tasks while ensuring accuracy and attention to detail. Committed to delivering exceptional service and fostering collaborative team environments that drive success. Adept at streamlining workflow processes to enhance efficiency and support organizational objectives. Eager to leverage strong communication skills in a challenging role that values dedication and excellence.
Overview
6
6
years of professional experience
Work History
After-Sales Care Manager
Milestone Distributors
10.2023 - 10.2025
- Served as the primary point of contact for customer inquiries, troubleshooting, and service-related issues, ensuring timely and professional resolution.
- Built and maintained strong relationships with customers, dealers, and sales teams to support long-term satisfaction and loyalty.
- Managed returns, exchanges, and product service processes, including creating MDRA and vendor RMA authorizations in Sage.
- Coordinated with logistics and service teams to ensure accurate shipping documentation, and on-time delivery.
- Escalated complex issues to the appropriate departments, and tracked progress to completion.
- Collaborated with internal teams to streamline workflows, ensuring smooth communication and service execution.
- Consistently met or exceeded performance goals related to issue resolution, response time, and customer satisfaction.
1st Party Casualty Processor
Allstate Insurance
02.2023 - 09.2023
- Makes and maintains a connection with the customer by understanding and meeting their needs, and follows up to ensure satisfaction.
- Assists adjusters with complex claim handling, analyzes documentation, and settles basic claims quickly and efficiently.
- Collaborates with adjusters and management to achieve business objectives.
- Streamlined workflow procedures, reducing turnaround time for claim resolutions.
- Managed high-volume processing tasks while maintaining quality assurance standards.
Claims Centralized Timekeeper
Allstate Insurance
01.2022 - 02.2023
- Provided expert assistance to employees and leaders regarding timekeeping and pay-impacting tasks.
- Generated reports, managed schedules, and maintained workflow data for large employee groups.
- Assisted with time-sensitive special projects, such as training and administrative tasks.
- Trained new staff on timekeeping procedures and software usage to enhance team performance.
- Analyzed timecard discrepancies, resolving issues promptly to maintain payroll integrity.
- Verified timekeeping records and handled any discrepancies with employees.
Subro Demand Processor
Allstate Insurance
09.2019 - 01.2022
- Negotiated with third-party carriers for subrogation recovery settlements.
- Communicated with policyholders and underwriters to secure documentation and close files.
- Assisted multiple departments with special projects related to total loss and arbitration.
- Reviewed policy documents for accuracy, identifying discrepancies to enhance customer satisfaction.
- Processed insurance claims efficiently, ensuring adherence to company policies and regulatory requirements.
Education
High School Diploma -
L.D. Bell High School
Hurst, TX05.2015
Skills
- Customer service expertise
- Claims management
- Data entry expertise
- Timekeeping management
- Subrogation and negotiation skills
- Effective communication
- Streamlined workflow processes and Tableau analytics
- Analytical problem solving
- Administrative assistance
- Skilled at managing multiple tasks
- Collaborative team member
Timeline
After-Sales Care Manager
Milestone Distributors
10.2023 - 10.2025
1st Party Casualty Processor
Allstate Insurance
02.2023 - 09.2023
Claims Centralized Timekeeper
Allstate Insurance
01.2022 - 02.2023
Subro Demand Processor
Allstate Insurance
09.2019 - 01.2022
High School Diploma -
L.D. Bell High School