Cyara Merkel
Edelweiss Lodge & Resort
Cushing,OK
13
years of professional experience
Professional hospitality worker with experience in high-volume and service-driven environments. Known for maintaining strong guest satisfaction, supporting team operations during peak service, and stepping into leadership responsibilities as needed. Thrives in fast-paced settings that require adaptability, accountability and teamwork.
Work History
Server
2 Years 1 Month- Provide attentive, high-quality table service in a fast-paced, high-volume environment.
- Maintain strong guest satisfaction through efficient service and clear communication
- Work collaboratively with team members to ensure smooth service flow during peak periods
- Adapt quickly to changing guests needs and service demands
- Support overall service flow by communication effectively with bar and kitchen
Bartender
4 Months- Delivered consistent, high-quality service in a high-volume bar environment
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Shift Manager | Bartender
3 Months- Promoted to Shift Manager within one month based on performance
- Maintained high-volume bar service while supervising shift operations
- Optimized labor and staffing based on expected customer volume
- Addressed guest concerns promptly to maintain high satisfaction
- Ran nightly reports closing out various accounts and detailing daily activities.
Server
1 Year 5 Months- Maintained service for 5 - 8 tables while ensuring complete guest satisfaction.
- Maintained above 97% of guest satisfaction scores through employer survey system.
- Upsold food and beverage items, including wine pairings
- Resolved guest concerns efficiently to maintain positive dining experiences
- Cultivated strong relationships with hotel guests by providing personalized, consistent service across repeat visits
Trainer | Bartender | Server
4 Years 9 Months- Served as server, bartender and trainer in a high-volume restaurant environment
- Trained and onboarded new hires on service standards, menu knowledge and service flow
- Supported management with shift execution and floor organization
- Frequently supported other service areas, including prep and to-go service, during high-volume periods
- Collaborated closely with management to maintain service standards across shifts
Server | Host
2 Years 10 Months- Promoted from host to server within six months
- Delivered consistent service in a fast-paced, high-volume environment
- Contributed to positive guest experiences through attentive service
Education
High School Diploma
Skills
High-Volume Operations
Staff Training and Coaching
Shift Leadership & Floor Supervison
Guest Recovery & Conflict Resolution
References
Tiffany Burdsall
Dining Room Manager, Pisgah Inn
(828) 246-1485
Maria Lynn
Manager, Ted's Cafe Escondido
(918) 301-8337
Esther
Manager, Tony Harper's
(443) 252-7121
Sara England
Co-worker, Ted's Cafe Escondido
(918) 515-0177
Timeline
Server
Edelweiss Lodge & Resort
09.2024 - CurrentRead More
Bartender
Shangri-La Resort On Grand Lake
05.2024 - 09.2024Read More
Shift Manager | Bartender
Tony Harper's Pizza And Clam Shack
11.2023 - 02.2024Read More
Server
Pisgah Inn
05.2022 - 10.2023Read More
Trainer | Bartender | Server
Teds Cafe Escondido
11.2016 - 08.2021Read More
Server | Host
Rodolfo's
08.2013 - 06.2016Read More
Cushing High School
High School Diploma
Read More