Michel Ramirez

• Delivered exceptional customer service by explaining menu items, addressing food allergy concerns, and providing recommendations.
• Increased sales through effective upselling of appetizers, beverages, and specialty menu items.
• Entered orders accurately using POS systems and coordinated with kitchen staff to ensure timely, accurate service.
• Managed guest concerns professionally, resolving issues promptly and enhancing overall guest satisfaction through timely solutions.
• Verified order accuracy before delivery to minimize errors and enhance guest satisfaction.
• Processed cash, credit card, and gift certificate payments accurately, ensuring balanced registers and efficient transactions.
• Monitored patrons for signs of intoxication and reported concerns to management to maintain a safe environment.

Supported buffet and salad bar setup, replenishment, and presentation during lunch and dinner service.

• Maintained a clean, organized, and welcoming dining environment, fostering a positive guest experience and encouraging repeat business.
• Verified guest identification to ensure compliance with alcohol service regulations.
• efficient restaurant operations

• Performed opening, closing, and shift-change duties to ensure smooth service.
• Greeted guests, presented specials, took orders, and recommended menu items.
• Maintained table service with timely check-ins and accurate order delivery.
• Communicated clearly with kitchen staff to ensure order accuracy and efficiency.
• Processed payments (cash, card, gift certificates) and issued change.
• Enforced age verification and monitored for intoxication; reported concerns to management.
• Resolved guest complaints professionally to maintain satisfaction and loyalty.
• Kept service stations clean, stocked, and organized during shifts.
• Followed food storage and safety procedures to preserve quality and compliance

• Managed front desk operations to ensure seamless guest check-in and check-out processes.
• Greeted and checked in/out guests; verified reservations, ID, and payment methods.
• Issued room keys, explained amenities, property layout, and safety procedures.

Managed multiline phone system, expertly answering inquiries, routing calls, and processing reservations.

• Responded to guest requests via phone, email, or website; coordinated swift resolution.
• Handled minibar, room service, and other add-on charges; updated

guest accounts.

• Delivered high-quality, guest-focused service, enhancing guest satisfaction and fostering loyalty.
• Responded to guest requests via phone, email, or website;
  coordinated swift resolution.
• Escalated and communicated maintenance and housekeeping issues;
  coordinated follow-up.
• Secured guest valuables in main safe or individual safety boxes.
  Retrieved and managed guest mail, packages, and documents.
  Supported special events by planning coverage and organizing

services.

• Escalated and communicated maintenance and housekeeping issues; coordinated follow-up.
• Maintained transaction security by verifying cards against identification.
• Reconciled daily financial reports to ensure accuracy in transactions.
• Secured guest valuables in main safe or individual safety boxes. Retrieved and managed guest mail, packages, and documents. Supported special events by planning coverage and organizing services.