Czarina Villanueva
San Tan Valley,AZ
Overview
4
4
years of professional experience
Work History
HR Assistant/Wellness Supervisor
Contact Care Line
Remote
09.2024 - Current
- Developed and implemented employee engagement initiatives to improve workplace morale.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Assisted in scheduling, PTO, Sick, and Personal Day requests.
- Managed our wellness program to reduce employee burnout and fatigue
- Checked references for potential candidates.
Clinical Supervisor
CONTACT Care Line
12.2022 - Current
- Provided real-time support to counselors on the lines.
- Mentor trainees on coursework, shadows, and hands-on training
- Mentor counselors who are placed in a PIP
- Consulted with counselors on high-risk situations such as imminent risk, child abuse, and homicide.
- Monitor quality and provide feedback on crisis chats.
- Perform active rescues with imminent risk visitors
- Create training videos, tipsheets, and other continuing education materials
- Create wellness content such as mindfulness and self-care
- Debrief with counselors in highly stressful situations
Crisis Intervention Specialist
CONTACT Care Line
01.2022 - 12.2022
- Answered crisis chats from the National Suicide Prevention Lifeline (988)
- Provided emotional support such as active-listening
- Thoroughly assessed the risk for suicide and de-escalated visitors
- Uphold chat quality standards
- Performed shadow and hands-on training
- Provided feedback on crisis chats
- Collaborated with team members, supervisor, and manager on high-risk chats
- Performed active rescues with imminent risk visitors
Education
Associates of Arts - Psychology
Norco College
Bachelor of Arts - Psychology, Sociology
Arizona State University
Skills
- Clear and professional communicator
- Conflict resolution skills
- Ability to convey empathy in high-stress situations
- Organizational and time management
- Administrative skills
- Maintaining files
- Scheduling
- Human resources support
- HR policies
- Training support
Timeline
HR Assistant/Wellness Supervisor
Contact Care Line
09.2024 - Current
Clinical Supervisor
CONTACT Care Line
12.2022 - Current
Crisis Intervention Specialist
CONTACT Care Line
01.2022 - 12.2022
Bachelor of Arts - Psychology, Sociology
Arizona State University
Associates of Arts - Psychology
Norco College