Malak Dalia
Arlington
Summary
Diligent with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Urgent Care of Texas
06.2025 - 09.2025
- Welcomed patients, ensuring a positive first impression of urgent care services.
- Managed multi-line phone systems, directing calls to appropriate medical staff efficiently.
- Scheduled appointments using electronic health record systems to optimize patient flow.
- Processed patient intake forms, verifying insurance information for accuracy and completeness.
- Coordinated with healthcare providers to streamline communication and enhance patient care delivery.
- Trained new reception staff on office procedures and software systems for operational efficiency.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Customer Service
Crunch Fitness
04.2021 - 01.2024
Cashier and Customer Service
Barnes and Noble
08.2023 - 10.2023
- Good communication with customers, good math skiller.
Customer Service
Costco
03.2023 - 05.2023
- Sells products and has good communication with customers. Is a very tidy person and cleans after.
Education
AA - Associates Arts, Bachelors - Business
Tarrant County College
UTA05.2025
Skills
- Organization and time management
- Cleaning to maintain cleanliness and promote good cleanliness
- Helping customers with a smile and positive attitude
- Creativity and problem solving
- Ensure the well-being of children under your care
- Customer service
- Attention to detail
LANGUAGES
Arabic
English
Timeline
Front Desk Receptionist
Urgent Care of Texas
06.2025 - 09.2025
Cashier and Customer Service
Barnes and Noble
08.2023 - 10.2023
Customer Service
Costco
03.2023 - 05.2023
Customer Service
Crunch Fitness
04.2021 - 01.2024
AA - Associates Arts, Bachelors - Business
Tarrant County College