Kim Stevens
Temple Hills,MD
Summary
Dedicated Front End Supervisor with proven strengths in customer service, problem-solving, and staff management. Committed to enhancing customer satisfaction and operational efficiency while fostering a positive team environment.
Overview
19
19
years of professional experience
Work History
Supervisor
Chick-fil-A
District Heights, MD
01.2016 - 02.2020
- Supervised daily operations to ensure compliance with quality and service standards.
- Trained and mentored team members on customer service best practices and operational procedures.
- .
- Resolved customer complaints effectively, ensuring satisfaction and loyalty retention.
- Maintained a positive work environment by fostering teamwork and employee engagement initiatives.
- Collaborated with management to develop training materials for new employees.
- Monitored inventory levels and coordinated supply orders to maintain optimal stock levels.
- Conducted performance evaluations to identify areas for staff development and improvement.
Frond End Supervisor
Ross Dress for Less
District Heights, MD
01.2025 - Current
- Supervised daily operations to ensure adherence to company policies and procedures.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Cashier
SUBWAY®Restaurants
St Crox
01.2007 - 01.2008
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with menu selections, ensuring a positive dining experience.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided training to new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
House Keeping
Ritz Carlton Hotel
New Carrolton
02.2020 - 02.2020
- Streamlined housekeeping duties for increased efficiency and a consistently clean living environment.
- Collaborated with housekeeping to ensure timely room turnover and optimal guest experience.
- Maintained high guest satisfaction ratings by ensuring timely completion of all housekeeping tasks.
- Upheld high standards of cleanliness throughout public spaces by coordinating closely with the housekeeping team.
Education
Associate of Arts - General Studies
Penns Foster
01-2020
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Complaint resolution
- Staff management
Timeline
Frond End Supervisor
Ross Dress for Less
01.2025 - Current
House Keeping
Ritz Carlton Hotel
02.2020 - 02.2020
Supervisor
Chick-fil-A
01.2016 - 02.2020
Cashier
SUBWAY®Restaurants
01.2007 - 01.2008
Associate of Arts - General Studies
Penns Foster