Dൺඐඇ Cං ൺඋൺඇඍൺඇඈ
Queens,USA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
Work History
Customer
The Madelaine Chocolate Factory
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative
Intermodal Shipping, Inc.
10.2018 - 04.2020
- Organize and prioritize for shipments crossing international boarders
- Trusted to analyze and interpret data, handle all shipments, deliveries, and material orders
- Answered calls and filing
Administrative Assistant
News Corp
10.1999 - 04.2010
- Coordinated travel arrangements by booking airfare, hotel and ground transportation
- Coached new employees on administrative procedures, company policies and performance standards
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Created detailed expense reports and requests for capital expenditures
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Offered office-wide software support and training, troubleshooting issues and optimizing usage
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Organized weekly staff meetings and logged minutes for corporate records
Education
No Degree - Business Administration
Katharine Gibbs Business School
New York, NYSkills
- POS Systems and Ordering Platforms
- Customer Retention Strategies
- Customer Account Management
- Courteous with Strong Service Mindset
Timeline
Customer
The Madelaine Chocolate Factory
10.2023 - Current
Customer Service Representative
Intermodal Shipping, Inc.
10.2018 - 04.2020
Administrative Assistant
News Corp
10.1999 - 04.2010
No Degree - Business Administration
Katharine Gibbs Business School
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