DAJAI KENNON
Lewisville,TX
Summary
Dedicated and very professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist/ Distribution Center
Eyemart Express
Dallas, TX
10.2021 - Current
- Outbound/ Inbound calling
- Store supply order follow ups/ Special Jobs
- Handling complex issues and problems with tracking items
- Navigating multiple systems (Fulfillment, Distribution, Eyehome)
- Placing manual store orders
- Responding to emails
Leasing Specialist
Honda Financial Services/ Pride Staff
Addison, TX
08.2020 - 10.2021
- Data Entry Inbound and Outbound calling
- Customer Follow ups
- Processing Payments
Medical Administrative Assistant
Baylor Scott & White
Dallas, TX
06.2018 - 06.2020
- Data Entry for NTX and CTX (Average accounts entered per day 60-100) Worked with Midas, Patcom, Stockamp, Citrix, Etc
- Assisted nurses with projects
- Inbound Calling
- Performed Insurance Verification and scheduled member's appointments
- Processed and verified Claims including follow up with the Prior Authorization Verified eligibility and explanation of Benefits
Customer Service Representative
Correct Solutions
Ruston, LA
08.2015 - 05.2018
- Inbound and Outbound calling (70-100/ per day)
- Processed claims
- Assisted customers with setting up accounts Processed payments
Mental Health Specialist
Methodist Children's Home
Ruston, LA
08.2013 - 05.2015
- Ensured a safe and secure environment
- Demonstrated care, compassion, respect, integrity, truthfulness, and ethical behavior with children
- Communicated all relevant client information obtained by daily Supervision
- Taught Classes on Early English
Education
Bachelor of Science - Criminal Justice
Grambling State University
2017
Skills
- Upselling Products and Services/ Negotiating
- Customer Data Confidentiality
- Customer Account Management
- Verbal and Written Communication
- Excellent with Microsoft word,spreadsheet,excel,etc
- Order and Refund Processing
- Multitasking and Prioritization
- Strong Analytical and Problem Solving Skills
- Excellent Attention to Detail
- Time Management
- Understanding Customer Needs
Timeline
Customer Service Specialist/ Distribution Center
Eyemart Express
10.2021 - Current
Leasing Specialist
Honda Financial Services/ Pride Staff
08.2020 - 10.2021
Medical Administrative Assistant
Baylor Scott & White
06.2018 - 06.2020
Customer Service Representative
Correct Solutions
08.2015 - 05.2018
Mental Health Specialist
Methodist Children's Home
08.2013 - 05.2015
Bachelor of Science - Criminal Justice
Grambling State University
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