Chris Peden
Otley,Iowa
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
10
10
years of professional experience
Work History
Project Manager
Murphy Tower Service, LLC
11.2023 - Current
- Implemented lessons learned from past projects in order to continuously improve overall performance over time
- Managed risks by analyzing potential issues and implementing mitigation strategies
- Conducted status meetings to communicate project updates with stakeholders and team members
- Ensured quality control by establishing standards and conducting regular reviews of deliverables against set criteria
- Tracked project performance using key metrics, adjusting plans as necessary for successful delivery
- Collaborated with senior leadership to align projects with organizational goals and strategies
- Collaborated with leadership to assign personnel to the appropriate tasks and managed personnel requests
Quality Assurance Supervisor
Murphy Tower Service, LLC
01.2022 - 10.2023
- Responsible for supervising the execution of quality initiatives to ensure compliance with internal and external quality requirements
- Oversees project management software solution to ensure full utilization of the tool by all divisions
- Supervised and maintained the company compliance record-keeping processes including but not limited to COIs, questionnaires, and customer compliance database to ensure deadlines for company operations were met
- Completed the safety and quality portions of customer and subcontractor qualification packets and coordinated with other divisions as applicable (HR, Safety, Quality, etc.)
- Supervised the certification tracking and compliance process and coordinated upcoming trainings with each division
- Reviewed internal safety and quality policies and practices to ensure they were current and appropriate while making recommendations to amend existing safety/quality policies and/or procedures
- Supervised the recording and retention of processes and systems in compliance with ISO 9001, 140001, and 450001 standards
- Oversaw and supervised the Compliance Specialist responsible for completing and delivering turnover (closeout) packages to customers as well as completing compliance/quality tasks, and completing onboarding documentation for new and existing customers
Compliance Specialist
Murphy Tower Service, LLC
11.2019 - 01.2022
- Interpreted requirements for customer's turnover (closeout) package and compiled and reviewed photos, test results, and documentation
- Submitted completed turnover package to the customer
- Worked with management and field employees to ensure the correct data is obtained
- Maintained and revised standard operating procedures, forms, policies, and plans
- Completed customer qualification/onboarding tasks, determined and relayed certification requirements, and maintained company profiles and accounts to ensure compliance with customers
- Assisted Quality Director in achieving ISO certifications to improve company processes and worked with Safety team to complete compliance tasks
Sales Representative
Mahaska Bottling
09.2019 - 10.2019
- Provided exceptional customer service by addressing inquiries, concerns, or issues promptly
- Maintained strong relationships with existing customers to ensure repeat business
- Kept store shelves, racks and bins presentable with resets
- Replenished supplies by monitoring and sourcing inventory
Delivery Driver
Hot Shot Deliveries
08.2019 - 09.2019
- Delivered highest level of service to satisfy and retain customers
- Inspected vehicle pre- and post-trip to identify maintenance and repair needs
- Secured loads in vehicle, distributing weight safely
- Cleaned and maintained delivery vehicle to meet professional standards
- Followed scanning, tracking and documentation procedures to avoid errors
- Maintained accurate records of all deliveries, including times, locations, and any additional notes
- Provided excellent customer service by addressing any questions or concerns during deliveries
Delivery Driver
UPS
05.2019 - 06.2019
- Adhered to delivery instructions to properly collect and deliver products.
- Developed and maintained positive customer relationships along delivery route.
- Cleaned and maintained delivery vehicle to meet professional standards
- Followed scanning, tracking and documentation procedures to avoid errors
- Loaded and unloaded delivery vehicles with various products
Network Technician
Murphy Tower Service, LLC
06.2016 - 11.2018
- Transported and installed equipment to customer specifications within shelters/cabinets at cell site locations
- Routed, tested, and connected power and fiber cables
- Provided test results and photos to project managers for closeout purposes
- Completed drive testing routes for customers to analyze signal strength and audio quality
- Assisted tower, civil, and electrical personnel when needed
Software Developer
Casey's General Stores
09.2015 - 02.2016
- Analyzed user feedback to identify areas for improvement and enhance functionality
- Tested coded program routines and made revisions to eliminate errors
- Optimized existing code for improved efficiency, readability, and maintainability
- Developed software applications to meet client needs and improve overall user experience
Software Developer
Keyot
04.2015 - 09.2015
- Tailored software solutions based on specific requirements gathered from stakeholders during meetings or discussions
- Worked on new products and updated functionality of existing software systems
- Optimized existing code for improved efficiency, readability, and maintainability
- Developed software applications to meet client needs and improve overall user experience
Education
Associate of Applied Science - Computer Software Development
Indian Hills Community College
Ottumwa, IA05.2015
Skills
- Project tracking
- Customer Relations
- Staff Management
- Requirements Gathering
- Advanced Problem Solving
- Quality Assurance and Control
- Technical Understanding
- Schedule Management
Timeline
Project Manager
Murphy Tower Service, LLC
11.2023 - Current
Quality Assurance Supervisor
Murphy Tower Service, LLC
01.2022 - 10.2023
Compliance Specialist
Murphy Tower Service, LLC
11.2019 - 01.2022
Sales Representative
Mahaska Bottling
09.2019 - 10.2019
Delivery Driver
Hot Shot Deliveries
08.2019 - 09.2019
Delivery Driver
UPS
05.2019 - 06.2019
Network Technician
Murphy Tower Service, LLC
06.2016 - 11.2018
Software Developer
Casey's General Stores
09.2015 - 02.2016
Software Developer
Keyot
04.2015 - 09.2015
Associate of Applied Science - Computer Software Development
Indian Hills Community College
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