Summary
Overview
Work History
Education
Skills
Timeline
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VALARIE THOMAS

Hoover,AL

Summary

Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Overview

8
8
years of professional experience

Work History

Sales Representative

Dish
11.2021 - Current
  • Consistently exceeded monthly sales targets by an average of 20% through strategic prospecting and customer engagement.
  • Developed and maintained a robust pipeline of leads, resulting in a 30% increase in new customer acquisitions.
  • Delivered comprehensive product presentations and tailored solutions to meet the unique needs of each customer.
  • Collaborated with cross-functional teams to enhance customer experience and resolve issues promptly.
  • Implemented sales strategies that increased customer retention rates by 25%.

Customer Service Representative

T-Mobile
09.2018 - 06.2021
  • Provided exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Handled high-volume inbound calls and emails, assisted customers with billing, technical support, and service plan modifications.
  • Achieved a 20% increase in sales by upselling T-Mobile products and services during customer interactions.
  • Maintained a 95% customer satisfaction rating through effective communication and problem-solving skills.
  • Consistently exceeded monthly sales targets by an average of 15%.
  • Utilize CRM systems to document customer interactions and track resolutions effectively.

Sales Associate

Sprint
04.2016 - 08.2018
  • Successfully managed a high volume of sales inquiries, consistently converting prospects into satisfied customers.
  • Provided exceptional customer service, resolving issues and answering questions to enhance customer satisfaction.
  • Assisted in the rollout of new products and services, contributing to a 20% increase in sales during launch periods.

Education

ASSOCIATE'S DEGREE - CYBERSECURITY

JEFFERSON STATE COMMUNITY COLLEGE
Birmingham, AL
05.2025

High School Diploma -

Bob Jones High School
Huntsville, AL
05.2013

Skills

  • Customer Relations
  • Customer Support
  • Client Relationship Building
  • Sales expertise
  • Performance Tracking
  • Data entry proficiency
  • CRM software expertise
  • Customer Service
  • Active Listening
  • Problem-solving abilities
  • Problem-solving skills
  • Time Management
  • Teamwork and Collaboration

Timeline

Sales Representative

Dish
11.2021 - Current

Customer Service Representative

T-Mobile
09.2018 - 06.2021

Sales Associate

Sprint
04.2016 - 08.2018

ASSOCIATE'S DEGREE - CYBERSECURITY

JEFFERSON STATE COMMUNITY COLLEGE

High School Diploma -

Bob Jones High School

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