Assefa Dender
It Support Technicial
Woodbridge,VA
Summary
Adaptable and reliable general laborer with strong skills in woodworking, job site cleanup, lifting and carrying heavy objects. Excellent communications and math skills seeks position that provides steady employment and growth opportunities. Organized Material Handler with [Number] years of [Type] experience. Skilled in [Skill] and [Skill] with excellent work-ethic. Known for excellent reliability and dedication to best-in-class work.
Overview
15
15
years of professional experience
34
34
years of post-secondary education
Work History
Ramp Service Agent
United Airlines
Sterling, VA
04.2019 - Current
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Transferred luggage from aircraft to collection areas safely using [Type] equipment.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Managed warehouse operations and verified proper shipment procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Operated equipment while observing standard safety procedures.
- Arranged items at destination according to customer requests and instructions.
Associate Trainer for Basic Computer and Database
Mark Computer And Accounting Firm
Alexandria, Virginia
11.2017 - 02.2021
- Contributed to creation of training materials such as handouts, scripts and website content.
- Assisted in monitoring trainee performance to identify gaps in training.
- Devised new methods of imparting information in order to increase engagement and retention.
- Demonstrated correct procedures and compliance with standards at all times.
- Trained up to [Number] new employees per month on procedures such as [Task] and [Task].
- Conducted continual research to maintain subject matter expertise for assigned programs.
- Accurately tracked job activities, expenses and attendance.
- Completed training-related administrative tasks, documentation and team support.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
Database System and Data Entry
USCIS/DHS (Contractor)
Fairfax, VA
07.2010 - 09.2017
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Compiled information and input into [Type] database.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Supported multiple departments with special projects.
- Documents completed work in appropriate logbooks.
- Located and corrected data entry errors and reported to management.
- Added documents to file records and created new records to support filing needs.
- Reduced data errors by [Number]% by managing multi-step QA process.
- Obtained scanned records and uploaded into database.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed completed work for compliance with regulations.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Monitored database updates and verified for correctness.
- Maintained databases, mailing lists, telephone networks, and other information to facilitate functioning of health education programs.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Evaluated source documents to locate information needed for each data entry field.
- Verified data files prior to entry to maintain high data accuracy.
- Received incoming calls and handled data requests from internal stakeholders.
- Completed data entry tasks with accuracy and efficiency.
- Gathered data from multiple sources and programs.
- Created reports based on up-to-date data to inform business decisions.
General Office Worker- Office Support
USCIS/DHS (Contractor
Fairfax, VA
05.2008 - 03.2010
- Strategically distributed administrative tasks amongst [Type] staff and provided guidance to promote performance.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Appraised [Type] and [Type] information to give customers appropriate answers regarding [Type] matters.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Handled client correspondence and tracked records to foster office efficiency.
- Supported staff on special assignments and ad hoc projects.
- Entered [Type] data using [Software], following procedures to keep information private.
- Coordinated travel arrangements for [Type] staff, such as setting appointments and securing transit and lodging accommodations.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to [Type] database.
- Used Microsoft Word and other software tools to create documents and other communications.
- Resolved problems, improved operations and provided exceptional service.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
Education
Bachelor of Science - Network And System Administration
Strayer University
Washington, DC 09.2001 - 06.2004
BBA - Business Administration And Management
Poona University
Pune,India 09.1990 - 06.2021
Skills
Cargo and freight
Sorting and labeling
Timeline
Ramp Service Agent
United Airlines
04.2019 - Current
Associate Trainer for Basic Computer and Database
Mark Computer And Accounting Firm
11.2017 - 02.2021
Database System and Data Entry
USCIS/DHS (Contractor)
07.2010 - 09.2017
General Office Worker- Office Support
USCIS/DHS (Contractor
05.2008 - 03.2010
Bachelor of Science - Network And System Administration
Strayer University
09.2001 - 06.2004
BBA - Business Administration And Management
Poona University
09.1990 - 06.2021